This property was advertised as a luxury rental, but what we experienced was anything but, and it fell drastically short of both the description and reasonable expectations.
Issues Experienced:
Televisions not working consistently all week – With two ten-year-old children, both with special needs, reliable TV service is not a luxury but a necessity. The lack of functioning TVs created unnecessary stress and difficulty.
No maid or cleaning service provided – Despite being advertised as a luxury rental.
No cleaning supplies – Guests were left without even the basics to maintain the rental.
Small, inadequate refrigerator – The listing misled us into believing we’d have proper kitchen accommodations.
Falsely advertised washer and dryer – The main reason we chose this property was the advertised in-room washer/dryer. None existed, either in the unit or the so-called “sister property,” the Tahiti.
Poor window coverings – Shades were improperly fitted, allowing outside lights and early sunlight to wake my children.
Unsafe curtain rods – Sliding door curtain rods were pulling out of the walls, a clear safety hazard.
Ant infestation – The property was infested with ants, which ruined food and caused trauma for my autistic son, who was extremely distressed by the situation.
Misrepresentation of accessibility – The unit was on the second floor, requiring climbing three flights of steep stairs with no elevator.
