We loved to stay at this hotel whenever we visited Koh Tao and had been there for more than 5 times. I must say the counter manager is quite professional.
However, the general service has declined compared with past few years’, especially at the hotel restaurant. The waiters were not so friendly and what’s more, they serve other customers with a much more friendly attitude than the Asian ones. It is understandable that there might be some customers had behaved badly, but it don’t apply to all Asian customers. Sometimes, we feel subtly that we are not welcome.
It was not a happy experience as before.