Where do I even begin? First, the property is located in an old building with unpleasant common areas and a dirty elevator — not the best first impression. Then comes the confusing self check-in process: part of the access codes were sent via WhatsApp, and the room code came separately by email. When I finally arrived — late at night — the smart lock on the room didn’t work. I wasn’t alone; there were three other guests sitting in the hallway waiting for a service person to come and fix their locks. This wasn’t a one-off — apparently, the locks malfunction regularly.
To make matters worse, I had a late flight and missed it because I couldn’t access my room in time to retrieve my luggage.
After checking out, I realized I had forgotten a jacket in the room. I even have photos to prove it was left behind. I contacted them immediately, but for three days they kept telling me they’d “check” — and then they simply stopped responding. Eventually, they told me the jacket wasn’t there and their staff had no knowledge of it.
This was not just disappointing — it was completely unprofessional. I strongly advise against booking not only this property but any managed by BQA in Budapest. Poor quality, terrible communication, and absolutely no accountability. Definitely the opposite of a pleasant or reliable stay.
