Following a positive experience in a premium room, we decided to rebook when attending a funeral. Unfortunately room availability was low and we had to use a basic room. Having been delayed by M5 traffic, we arrived late otherwise we would have complained and looked for an alternative place to stay. The room smelt damp (room 3), cobwebs hung from the ceiling, threadbare carpet, heavily stained chair, leaking toilet, shower which was either scalding or freezing, a shower screen which reached chest height on me, quite literally a hole in the floorboards in the middle of the room and a very poorly cooked breakfast (which was the same problem previously when we stayed). All in all a VERY overpriced room for what it offered and we have chosen to avoid this hotel in the future.