The check-in went well, but when we got to the room the HVAC unit was on Cool and the thermostat was set to 60 degrees! When we changed the unit to Heat, the room quickly filled with a foul odor that made it smell like the room had been smoked in - not acceptable! In the morning I went to fill our small ice chest, but both (all) of the ice machines were out of commission - no ice for customers anywhere in the hotel. The front desk attendant basically conveyed a "well that's too bad for you attitude," instead of offering a real alternative solution. Again, not acceptable!
On a positive note, the hotel was fairly quiet and the free hot breakfast bar was pretty good, although there was no fresh fruit (apples, bananas, etc.) available.