Hotel was great.
Check-in terrible.
Taxi dropped us off with our heavy luggage at the hotel, it said Smartr, the name of the hotel, but we could not see the entrance. Some people in the street kindly lead us to the hotel entrance while we struggled with our heavy cases to get to it. It was a short walk past some restaurants round a corner.
When we got to the front door of the hotel, we were then stuck there unable to get in. There were items next to the door, but no means it appeared to contact someone except by phoning a number. My mobile had no roaming, so I was unable to use it. My wife did, but could only use it at a cost.
Luckily the receptionist after some time appeared and let us in. However, when we later tried to find her in our stay she or anyone else was in sight anywhere at or near reception. It was a shambles.
Further, there were two occassions that after going out and returning we noticed our room door was slightly ajar. Luckily nothong had been taken from our belongings. I assume that when the powerful spring on the door operated to close the door, it somehow was not able to fully that the door to catch shut. Normally, hotel doors fully shut automaticly when you leave the room. I assume our one was faulty.
If reception is unmanned in the day, I had expected, we would have had some means some as an intercom to use to check in. Being left standing at the hotel entrance with heavy luggage was not what we expected on our arrival after along journey there.
