AVOID AT ALL COSTS!! Absolutely disgusting experience. In the middle of the night, sewage started pouring up through our shower drain. The entire room filled with the stench. Staff took nearly five hours to deal with it, repeatedly telling us to “calm down,” and at one point even saying it wouldn’t be cleaned until 5 PM. The compensation they offered was insulting, and we were first promised a refund, then told that would “never” happen.
After this nightmare, my friend became extremely sick and was later diagnosed with E. coli. Her doctor in the U.S. told her that contaminated water exposure was the most likely cause which was horrifying given what we had just gone through with sewage in our room. This hotel made us feel unsafe, dismissed, and genuinely put our health at risk. I wouldn’t wish this experience on anyone