A hell of a lot that is great about the hotel but things that werent 5 star.
Plastic single use around the pool.
Sometimes running out of the limited bramded spirits they had.
Not an extensive cocktail menu, you had to ask if they could make certain drinks.
Replenishment of mini bar - we took our 3 month old so needed bottled water that sometimes wasnt brought to the room for hours.
Asked for milk for the coffee machine, it just didnt come.
Some of the finishes if you actually looked past the surface in lift areas, hallway, toilets etc, wasnt a true 5 star experience.
Main ntertainment starts at 9.45 and is ear piercingly loud.
Live music that was supposed to be on never was at beach bar.
QR codes on beds didnt work at times so had to wait for staff to come and on occasion even then wasnt great.
Repetitive pool entertainment.
Irish pub never had live music, was always a bit quiet. So much potential to be better.
Things that were great -
Grounds and gardeners
Beach and beach bar
A la carte's
Music around beach bar on playlist.
Room and lighting was great.
Food was good, with a nice mix of cuisine.
Pool area itself was brilliant, never struggled for a bed.
Adult pool was beauitful (went for a swim and a coffee when the family was still asleep)
Staff in general were lovely.
Aesthetics and cleanliness of the hotel.
Bottom line is it needs a bit of refinement, but defo could be 'that place'
Not on a par with the service at a Barut Hotel.