Finding the property was confusing as the hotel name does not match the name displayed on the building. The room itself was clean and the cleaner was genuinely lovely, but the rooms are extremely small and inconsistent — some have full amenities, others don’t. Bedding was worn, and stairs and communal areas were dirty.
The main issue was the first night. Guests above me were banging, shouting and screaming until around 3am. I contacted the WhatsApp support number and received the following exact response:
“We apologize for this inconvenience. Please note that there is no team on-site at this time to speak with the person screaming upstairs.
We will inform our manager about this situation immediately. Meanwhile, could you also go there and let them know? This building is in a quiet area, and no loud noise is authorized.
We apologize again for the disturbance.
Best regards, Jessy, Team WS”
I was being asked to confront noisy guests myself, which is completely unacceptable. I replied saying I was not prepared to do this and asked for help — they refused. The noise continued all night. We had to be up early for Disney at 7am, making this even worse.
I contacted Hotels.com, who were equally unhelpful and told me to go back and speak to the hotel, despite there being no on-site staff.
The next day there was an apology note and chocolates, which doesn’t make up for a sleepless night.
Great location, but no overnight support, poor management. I would never stay again