Overall, room condition and staffs are nice. However I am not comfortable with hotel policy about the agreement form to be signed before staying.
There is a clause saying that I need to pay extra VND700k if there is additional person during my stay, and I was confirmed by the receptionist that I was the only person during my stay. That sounds extremely uncomfortable to me as I should have paid 2 people pricing in Hotels.com website already. Why should I pay additional charge for second person?
I feedback my concern to receptionist, they explained to me that it is because there is different charges for 1 or 2 people staying in the hotel, but there is no such option in Hotels.com that I can choose I am single traveler. Hotel should able to identify which customer has paid full amount of 2 people during the stay, and which customer doesn't. And this clause shouldn't standardize for all customers because hotel management still has the rights to get money from single traveler such as me, if they find any additional person is staying with me during my stay in the hotel.
Besides, the soundproofing of hotel is bad as my door was knocked by hotel staff saying that my sound was too loud and I was having phone call only. I am pretty sure that my voice would be much lower than baby crying. For those travelers need quiet place, this hotel would not an option for you.