8/10 Very good
May 5, 2025
I would have expected that, being a Hilton hotel, the staff would be more proficient in English. Communication was extremely difficult, as it tends to be throughout China. However, I did expect that at least one staff member would have a sufficient level of English to convey basic ideas. I would suggest that, since they receive guests from all over the world—and English is the most widely spoken language after Chinese—they consider having a greater number of staff members with stronger English skills. That said, regarding the hotel itself, it was impeccably clean and everything was in perfect order.
Carlos
Carlos, 5-night trip
