I called early before booking and spoke to Assad. I asked about the address and let him know I would be coming now for early check in, he said that is fine and “see you soon”. Upon arriving they switched up and said they have no rooms available for early check in. I told them I was JUST on the phone and was told to come now. They then refused a refund and kept saying it’s a strict policy, even though they’re the ones who told me to come. Upon simply asking for a refund they laughed in me and my boyfriend’s face (who is a hardworking police officer), and hung up in our face. I’ve already taken this to corporate but this was the worst experience ever. He told me to come and then had nothing for me, I would’ve NEVER booked if he did not say I could come early. Terrible, disrespectful, unprofessional staff. Beautiful hotel with shotty workers. Needs to be looked into and I’m already on it.