Horrible experience – do not book this hotel.
I booked 3 rooms through Hotels.com for my employees, totaling over $1,800. Due to flight cancellations, my team didn’t arrive in Nebraska until the next morning, and they were still 3 hours away from the property. None of the rooms were used.
When I called to request a credit or refund, I was told absolutely no. I could understand being charged for the first night, but keeping the full payment for all seven nights when the rooms weren’t stayed in is unreasonable.
To make matters worse, if you look at other reviews, you’ll see many complaints about bed bugs and poor cleanliness. That only confirmed my decision never to do business with this hotel again.
Save yourself the headache – find another hotel.