可以免费取消我在萨纳图卢姆海滨精品酒店的预订并获得全额退款吗？

是的，萨纳图卢姆海滨精品酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

萨纳图卢姆海滨精品酒店有游泳池吗？

是的，有室外游泳池。住客可以在 08:00 至 22:00 期间使用游泳池。

萨纳图卢姆海滨精品酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在萨纳图卢姆海滨精品酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。提前入住需要支付一定费用（视供应情况而定）。退房时间为 11:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。

在萨纳图卢姆海滨精品酒店及其附近有什么游览观光项目？

萨纳图卢姆海滨精品酒店的现场娱乐活动包括瑜伽。不妨到室外泳池游个泳，也可以使用此酒店的其他服务设施，比如3 间酒吧和私人海滩。萨纳图卢姆海滨精品酒店也拥有SPA 服务和花园。

萨纳图卢姆海滨精品酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

萨纳图卢姆海滨精品酒店周边区域环境如何？

从萨纳图卢姆海滨精品酒店仅需1 分钟步行可至图卢姆海滩，13 分钟步行可至圣卡安生态保护区。

图卢姆萨纳图卢姆海滨精品酒店住宿优惠| Hotels.com 好订网

Q: 萨纳图卢姆海滨精品酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 萨纳图卢姆海滨精品酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

10/10 绝佳

2025 年 12 月 10 日

Excellent service at a beautiful property right on the beach

Alex，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 3 日

Fantastic place to stay on the beach in Tulum. Excellent service. Amazing food. Comfortable rooms. Luxury vibes. 10/10 will stay here again.

Robert，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 21 日

Annelies，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 11 日

Ok room, ok service, nothing special.

Khachik，4 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 28 日

Property is solid, came during seaweed season, but that wasn’t their fault. My biggest complaint comes from the food, mediocre, and pricey, more the mediocre than the price, I understand it’s Mediterranean style food, but no spice, no salt, I asked for some type of breakfast meat with my breakfast eggs, none available, fix the food menu. Staff was great. New hotel, so I definitely think it can be salvaged.

Cesar，7 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 8 月 26 日

Bhavin，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 23 日

El estilo y decoración dan un toque único sobre los demás hoteles. El servicio es espectactular y el concierge atiende a todas las solicitudes.

Jose，7 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 23 日

Overrated

This hotel has only been open for 8 months but it looks rundown already. Rooms are nice but very bare. No breakfast included and no a la carte options. Was charged to park my car. Many better options in Tulum

1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 13 日

I got full princess Jasmine vibes staying here it was stunningly beautiful. I opted to stay here since I wanted to relax and unwind it peace and quiet and that’s exactly what this delivered. The place is clean and no complaints on that. There was a lot of sagrado upon my stay BUT nothing hotel could do we just went on bad timing. Things I do think facility could improve on is the overall pool it was quite small as a 5’6 & 6ft couple we didn’t much enjoy the pool as we felt we couldn’t stand on it.

Elisa，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 8 日

Our first trip to Tulum was unforgettable thanks to Sana! The hotel is located right on the beach—we literally stepped out of our room and were on the sand every morning. We stayed in an ocean view plunge pool room with direct access to the beach and bar, which made everything super convenient. The Mediterranean design throughout the property is stunning, and every detail was thoughtfully done. Huge thanks to Jonathan and Anda for being so helpful with food spots, local recs, and even arranging a rental car delivered to us. All the staff were friendly and made sure we had the best experience. We’ll definitely be back and staying at Sana again!

Todd，6 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 5 日

So I’ve been to 37 countries so far and stayed at many places internationally and I will say that the front desk was outstanding at the concierge seriously always there for you no matter what time it was! They were there to give us advice on where to go and the best places and they were all really warm and welcoming through our entire stay! Also if there was ever an issue they were prompt at fixing the problem! The hotel was gorgeous and it was my friend reunion trip and we have been to Morocco before and the hotel was exceptional at capturing that essence! Thank you so much for your hospitality!

Kristin Marie，5 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 3 日

Todo excelente!

Giovanni，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 3 日

Excelente!

Giovanni，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 30 日

Recomend

Good hotel on the calm side of Tulum. Nice details and great staff.

Hanna，5 晚结伴旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 29 日

Jennifer，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 24 日

We had the best stay at the Sana hotel. First off we got in at 8am however check in was at 3pm and they kindly gave us a courtesy room to settle in which was amazing so we were able to shower and not sit in the heat for hours! This was thanks to Anda who was working the front desk at the time. She was amazing and super helpful! Then we got moved to our other room which our AC started leaking so we had to move rooms and they moved us to the Penthouse with a private pool. Thanks to Jonn, he gave us this amazing option and it really made our stay absolutely incredible. He also helped with all our transportation which made it super easy and stress free. The service was EXCELLENT! I was in contact with the front desk on whatsapp the whole time and they respond immediately. Even the kind workers who brought our room service up to the pool for us was just over the top so kind and amazing people. We highly recommend this hotel to anyone who is looking for a romantic relaxing vacation. This was the best hotel my boyfriend and I have ever stayed at and we will definitely be back.

Summer，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 22 日

Very beautiful and chic

Everardo，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 13 日

Juan David，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 8 日

Beautiful boutique hotel!Brand new!Incredible food for the finest taste,private and elegante ! Love it!Will come back.

Denise，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 3 日

Sana Tulum was absolutely beautiful. We came here for a wedding (at a different hotel) and decided to stay here to get away from the crowd, as we wanted to make this our mini moon since we recently got married in March! Rooms were updated, cleaning service came twice a day. They were very kind and accommodating - the food was good (get the burrata pizza and the fish tacos!). Very very clean and the workers are constantly moving throughout to ensure it's clean and habitable. Bugs weren't too bad - obviously bring your bug spray! Sofía, Joss, Jonh & Anda Were incredible and greeted us daily, making sure we were satisfied with the service. The seaweed was present but out of the hotels control - they had workers outside day in and day out removing it from the beach. The rooftop pool is beautiful. Honestly, great for photos and aesthetic - we hired professional photographers through the hotel and didn't even have to leave the hotel to take photos since there was so much to see! The photographers were INCREDIBLE by the way!! (Pedro & Anaurora). We loved it here and would return again in the future. Thank you for an incredible stay!

Nikki，8 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 24 日

My stay at Sana Tulum was magical. The accommodations, food and top tier staff far exceeded my expectations. From the moment Sofía and Joss greeted me via text and at the front desk, I knew the bar was raised. The service provided throughout the week was stellar - shout out to Rigo and Jorge. I could not have chosen a more perfect place to relax.

Jessica，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 24 日

We had an amazing couples' vacation at Sana Hotel in Tulum and couldn't be happier with our experience! We came with friends and were all so impressed by how beautiful, clean, and peaceful the hotel is. The atmosphere is relaxing and welcoming — a true oasis. The staff truly made our stay unforgettable. A huge thank you to the front desk team — Jonathan, Joss, Sofia, and Anda — who were not only warm and friendly but also incredibly helpful. They went above and beyond to assist us with everything from booking transportation to giving us excellent tips for local trips and restaurants. The food was also a highlight — fresh, flavorful, and beautifully presented. Even though the weather didn’t cooperate during part of our trip, the entire team made sure we were comfortable and enjoying ourselves every step of the way. We highly recommend Sana Hotel for anyone looking for a special, relaxing, and memorable stay in Tulum. We’ll definitely be back!

Idan，4 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 24 日

The property was great and I truly enjoyed my stay. The staff was very polite and always helpful. The beach was absolutely beautiful and having breakfast there in the mornings was an absolute delight. I cannot wait to return and recommend this hotel to anyone looking to stay on the beach in Tulum!

Cierra，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 21 日

Beautiful hotel !! Very clean and well maintained!! Front staff is excellent, attentive and always very helpful!! They made our vacation very enjoyable and memorable!! Thank you!! Housekeeping is great also!!

Elena，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 21 日

Chad，2 晚行程

Expedia真实住客点评

萨纳图卢姆海滨精品酒店

Sana Tulum Beachfront Boutique Hotel

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可以免费取消我在萨纳图卢姆海滨精品酒店的预订并获得全额退款吗？

萨纳图卢姆海滨精品酒店有游泳池吗？

萨纳图卢姆海滨精品酒店是否允许携带宠物入住？

何时可在萨纳图卢姆海滨精品酒店办理入住和退房？

在萨纳图卢姆海滨精品酒店及其附近有什么游览观光项目？

萨纳图卢姆海滨精品酒店店内或附近是否有餐厅？

萨纳图卢姆海滨精品酒店周边区域环境如何？

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