Sam, who checked us in was warm, friendly, and very accommodating. There was something wrong with our first room, and he moved us immediately. You can tell everything is brand new in the rooms, like they totally renovated the hotel. A couple of things that weren't great - the girl that worked a couple of the mornings was not in a rush to get more coffee when I told her they were out. She took an hour to refill the coffee carafes (that's an important beverage in the morning to most of us!). The other was that the bed was definitely old and very uncomfortable. Lastly, the cable TV was really wonky & the channels would just go out in the middle of watching a show. However, given the incredible price and safety of the location, I would stay again.