Had a bit of trouble finding where to check-in as forgot to send the pre-check-in email. Frustrating that the contact number went to an answer phone and they never replied. Finally figured out we had to go to the Sakura Cafe. Staff member was nice, if you leave your bags they secure them with bike locks, as they sit in the front of the shop. Room was okay - two things, bathroom sink extremely slow draining - needs attention, and the advertised large twin sofa bed was just a small 'leather' couch which converted. First night extremely cold for our grandchild to sleep on, requested another duvea to use under the bottom sheet which was provided without issue. Bed only suitable for one child. Washing machine and dryer were great, fridge seemed to be running hot - didn't use anything else. Fantastic location for Southern Cross, Spencer Outlet, trams and eateries.
