I’m not sure how this hotel holds a 9/10 rating. The pool closes at 7 pm, which feels too early for Miami, especially when evenings are cooler and more pleasant. There is no gym at all, which is surprising for a hotel in this price range. I didn’t know that housekeeping had to be requested a day in advance, and if you ask on the same day, they simply don’t come. I asked twice for the room to be cleaned, but no one showed up, and we ended up having to clean the floor ourselves with a towel. The room is very small, and there’s no outlet on both sides of the bed for charging phones or devices. For a beach hotel, there are also very few hangers or places to dry clothes, swimsuits, or towels. While the location is good, the amenities and policies did not match my expectations.