Does Station Hotel offer free cancellation for a full refund?

Yes, Station Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Station Hotel?

Sorry, there's no onsite parking at Station Hotel.

What are the check-in and check-out times at Station Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:30 AM.

What's the area around Station Hotel like?

Station Hotel is located by the river in Thorpe Hamlet, a short 2-minute walk from Norwich Station and 5 minutes' walk from Norwich Riverside Walk.

Station Hotel, Norwich: Hotel Reviews, Rooms & Prices

2/10 Poor

Dec 17, 2025

Room neglected .. no staff onsite

Ibukunoluwa, 1-night trip

4/10 Fair

Oct 30, 2025

No a superior double room at all , there was mould and water marks in the walls , only one cup , small bed , shower was like a closet , window was locked shut without the key available , the sink constantly dripped

Benjamin, 1-night trip

2/10 Poor

Oct 16, 2025

My stay at this hotel was the worst stay I have ever had to endure. The room was freezing cold, no heating. I had people trying to come in my room every single night, rattling the handles. Some of which I believe were customers trying to figure out which room they were in. I spoke to a man on my last night here who said the woman on the phone asked him to “try room 2” which was infact my room, I was staying in. People have to call a number and use a key to get in, to then walk themselves to their room where they find a key. Staff are quiet if in the building which they hardly were. However circling back to my door, my last night I had called my mum who got a three hour bus journey to Norwich, to come and stay with me because I felt unsafe (I’m a 19 year old YF), she witnessed someone rattling the handle and trying to get in, only this person stayed standing outside the door for a really long while. She heard no talking. This while stay was dodgy, unwelcoming, scary and overall, not recommended for anyone.

Caitlyn, 5-night trip

8/10 Very good

Oct 3, 2025

value for money close to the station and football ground

MR STEPHEN, 1-night trip

2/10 Poor

Sep 24, 2025

No spoon for mixing coffee and rea with. Only 1 towel when booked for 2 people. Didn't feel safe.

Rani, 1-night trip

2/10 Poor

Sep 15, 2025

I would advise that no human being stay in this property, I wouldn't even let my dog stay here. Very dirty and smelly. Appeared to be an asylum hotel in all honesty. Very unhelpful staff, disgusting rooms with stains everywhere. Completely mis-represented in the pictures and description. Absolutely no parking available most of the time. Avoid at all costs.

adam, 1-night trip

2/10 Poor

Sep 14, 2025

My flight was delayed so I didn't get there until around 7pm. The door was locked, nobody answered by knocking on door or several phone calls. My cousin had been trying to contact them for days before to see if we could check-in later, again no answer. Do Not try to even start a booking for this place. 0/10

Kevin, 1-night trip

2/10 Poor

Aug 30, 2025

When I arrived, the front door was locked, there was no-one on the desk inside and it looked abandoned. A mobile number to call on the door for checkin, called it, left a message. Another number was supposed to be the hotel number but when I called it, it said the number was not recognised. A third mobile number on the door so I called that one, message said the voicemail box was full so I couldn't leave a message. The paperwork clearly says the front desk is manned from 10am to 10pm - it was not. I eventually found a customer service number for Expedia. I called them and they tried to get hold of the hotel, I was on hold for ages. Eventually they said they'd put me through to the relocation team who would find me somewhere to stay instead. When I got through to them, they said they had to speak to the hotel before they could relocate me. More hold time while they tried to call the hotel. Then when they came back to me, I could hear them but they said they couldn't hear me. They gave me three warnings that if I didn't speak they would cut the call. I was shouting in the phone & could hear all the noise in the background but they said they couldn't hear me so they cut the call. I called customer services again - same sequence of activity, on hold, through to relocations, cut me off. Called again and this time told them I wanted a refund, waiting for this to be processed, they have to wait 72 hours. Still waiting and I have a ticket raised. Found somewhere else to stay.

Julia, 2-night trip

4/10 Fair

Aug 27, 2025

Good location, but very poor service. I wasn’t given check-in details and had to wait outside for over an hour until another guest let me in. There was no staff on duty at any point, despite the hotel claiming to have limited reception staff. No WiFi, and my messages in an effort to resolve this were ignored. Very disappointing stay.

Tara, 6-night trip

2/10 Poor

Aug 24, 2025

Do not stay here

This was one of the worst hotels in which I have stayed in recent years. The room was dirty, there was no television, no WiFi, no chair, nowhere to put clothes that could not be hung on hangers. The only way to turn the light on or off was the switch by the door. Very poor sound insulation as well, with the hotel on a main road. No staff on site, check in by mobile phone, no person to speak to once inside. I will never consider staying here again.

P, 1-night trip

2/10 Poor

Aug 21, 2025

Avoid this hotel

Check in was via a mobile number on a hand written note taped to the front door. A code for an external key safe was given, which enabled me to unlock the front door. My room key was behind an unmanned desk and I was directed to my room by the same mobile telephone conversation. Different! The bathroom had a shower, but the switch was outside was difficult to reach for anyone under 5'9". There was no shower gel and the toilet roll was almost empty.There was a cup holder for tooth brush, but no cup. There were two towels, a bath towel and a hand towel that was as rough as sandpaper. The "wardrobe" was a pole consisting of three coat hangers and a trouser hanger. The woodwork was shabby and dirty. The bed was made, but the room wasn't in a state for occupation. On the second night, of a two night stay, the fire alarm was activated, and as I and the other guests assembled outside a gentleman who may have been the owner attempted to reset the alarm. Conversations with the other guests confirmed that a number of them were less than complementary about the quality of the rooms and service provided. This hotel is being operated at arms length. There does not appear to be an adequate number of staff to run a hotel effectively. I will never use this hotel again and would advise others to steer clear of this establishment.

2-night trip

2/10 Poor

Aug 15, 2025

The hotel was dirty, dirty marks everywhere, carpets didn’t look clean. Room mirror was filthy. The towels in my hotel room were very damp. The Wi-Fi never works and the bed was really uncomfortable. It is a cheap stay but it still falls way short basic requirements. There was no one on front desk either to help with anything, it’s very strange.

Kurtis, 1-night trip

2/10 Poor

Aug 14, 2025

Horrible place

Dont bother staying here, disgusting

Fobi, 2-night trip

8/10 Very good

Aug 1, 2025

Good

It was good for the money and very convenient location.

Dalasteen, 5-night trip

4/10 Fair

Jul 30, 2025

No so good. No customer services and the place is run down not up to the standard as stated.

2-night trip

6/10 Good

Jul 29, 2025

Ok

Nobody on site at check in, phoned number and got instructions. Building is tired and not very comfy.

Andrew, 1-night trip

4/10 Fair

Jul 25, 2025

Communication was pathetic., couldn’t get no Wi-Fi, couldn’t get through to anyone., nobody cleans the room.yes it was cheap but terrible stay.

Dalasteen, 4-night trip

2/10 Poor

Jul 18, 2025

0 stars

Couldn’t get into my room and no receptionist. Trying to get refund. I had stay somewhere else.

Ryan, 2-night trip

4/10 Fair

Jul 13, 2025

Poor customer service

Didnt see a single member of staff. Front door was locked upon arrival, rung the doorbell, tried the two different numbers on the door and the one on their website, no answer. 10 minutes another guest let us in the door as they left. A list of names and room numbers were scribbled on a piece of paper on reception. We took ourselves to our room which was unlocked with the key inside. Room was VERY basic, dated and in need of some TLC. A lady returned my call about 15 minutes later, the person on the other end of the phone answered with "yes"... I said pardon, she said "yes". It was only because i recongnised the number that I said we were tryung to check in but someone else let us in and weve found our room. She aort of apologised and sais she was in the shower... During check in hours?On checkout we left the keys in the box on the reception guest, again no one was about.

Lyndsey, 1-night trip

8/10 Very good

Jul 6, 2025

Value for money

Josephine, 1-night trip

6/10 Good

Jun 22, 2025

Overnight stay

Room comfortable, unfortunately the room key did not have the entrance key attached which required assisted admission on return to the Hotel. The bathroom extractor fan worked but no light. Also no reading lamp available.

1-night trip

4/10 Fair

Jun 18, 2025

Arrived at hotel no staff. Lady also checking in called number displayed 15mins later member of staff arrived. Taken to my room which was in poor state. Tv not working no wifi curtains coming off curtain pole

Colin, 1-night trip

2/10 Poor

May 15, 2025

The presentation was poor. The booking was an emergency family member in intensive care. The presentation was so bad I did not stay.

Maureen, 1-night trip

4/10 Fair

Apr 13, 2025

Eugh

Blood on the pillow, poo stains on the towel, no one to help out with these. Bed was so uncomfortable and only got a few hours sleep. Won’t be coming back

2-night trip

4/10 Fair

Mar 2, 2025

I wouldn’t come here again

I didn’t like the busy road there is a loose drain when I car go over it it bangs

Pat, 1-night trip

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Does Station Hotel offer free cancellation for a full refund?

Are pets allowed at Station Hotel?

Is parking offered on site at Station Hotel?

What are the check-in and check-out times at Station Hotel?

What's the area around Station Hotel like?

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Reviews

Station Hotel Reviews

5.4

4.4

4.8

5.0

Reviews

2/10 Poor

Ibukunoluwa

4/10 Fair

Benjamin

2/10 Poor

Caitlyn

8/10 Very good

MR STEPHEN

2/10 Poor

Rani

2/10 Poor

adam

2/10 Poor