Let me start by saying, we have been staying at this hotel in Temecula, California a couple times each year for about 15 years. We have kept going back because we liked the customer service, location, breakfast, and decent accommodations. I am also a rewards member for this hotel chain, so I expected at least polite treatment at the front desk. This trip the front desk employees exhibited TERRIBLE customer service. We do not plan to return to this hotel. After standing at the front desk for a while with no one helping me, the male employee reluctantly came to the front desk because his supervisor / manager told him to get out of the back room behind the front desk, in order to help me at the front desk (not sure why the supervisor / manager could not help me since she was right there). When I requested to check in, the male employee told me that I could not check-in until a little over an hour later. Usually, this is not such a big deal to me, as I told the employee. However, this trip, I had heat sensitive items in my car and it was 100 degrees outside. Again, the waiting was not as much of an issue as the rude attitude and inattentiveness. These employees both need some customer service training, and maybe a lesson in economics, as they have lost our business.
