Lock broke on door. Room smelled
Holes in walls
Stains on walls
Safety concerns in parking lot
Staff gave me part to fix door lock instead of fixing it themselves.
Pics looked Nothing like the room
Rochelle
Rochelle,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
Very Bad Hotel
Not clean with large gap under door for mice , rats or roaches to come and go, broken lock on door. Waited for someone to help us at the front desk from 1130am till 2:30 pm before someone showed up. We decided not to stay and lost our money because of no refund policy.
Joanne
Joanne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Room was clean, but property looks run down.
Enrique
Enrique,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 22 日
Sketchy exterior but clean rooms.
Last minute stay. The exterior and lobby looks very trashy and outdated along with the pool that was full of algae. BUT the rooms have been renovated – or are in the process of being renovated and were extremely clean. I think it was overpriced by $100 easily And I chose this hotel just because of the location close to the WinStar casino.
Bob
Bob,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 3 日
First impressions are ever lasting. My room had to be changed four times. There were maintenance issues in the first three rooms such as no lighting, toilet non functional etc. and it seemed as if the lady was unaware. Luckily, we were only there for one night. However, she did apologize and assist with placing us in a room that was fully functional.
Lauren
Lauren,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 2 日
It’s decent for the price
Faith
Faith,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Aurelio
Aurelio,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 31 日
Do not recommend. Dirty and very smelly room, no air conditioner or fan was turned on before we got there making the bad smell even worse with the hot & stuffy room. Trash can beside stairs also smelled very bad like a dead animal had been left for weeks. tv not working, bedside lamp flickering constantly, chair very dirty with unknown stains and burn holes. WiFi didn’t work at all. Outside lights upstairs were all off and we couldn’t see the first step going down. Bathroom door didn’t close. Bathroom heat lamp bulb missing. No cover over bathroom light bulbs. Smoke detector falling off ceiling and we weren’t confident if it was even in working order.
Kari
Kari,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 31 日
The stay was ok but the breakfest experience was terrible it was 8am and the comp food was not prepared and had no waffle maker it was dirty and messy the morning front person had to make what he had it was bad
Manuel
Manuel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Carlos
Carlos,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
The lobby smelt great.
Diana M.
Diana M.,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 7 日
Do not stay here
The room had filthy sheets, the sink in the kitchenette area had collapsed and there was standing water on the floor. The room smelled like mold. I went to the front desk after briefly looking at the room and there was a line of dissatisfied customers waiting for service. I just asked to cancel my reservation and wanted a refund. They cancelled my reservation but said I would need to request a refund from Hotels.com. I have tried to request a refund, but it’s hard to figure out how to request it on the app. Customer service from Hotels.com is awful.
Weston
Weston,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 6 日
Dirty room. I was too tired to complain they didn't even have towels in the room, I has to ask for them. They woke us up at 10 a.m. even though we checked in late that night. Won't be staying there ever again. I spent over $100, this should not be a Choice hotel.
Wendy
Wendy,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 4 日
Dirty, no hot water
Don
Don,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 3 日
Black mold on the ceiling, customer service acts like you dont exist
Gene
Gene,1 晚商务旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 27 日
The room was smelling like it was not refreshing… the sink actually had a used soap on a dirty soap dish and a new soap next to it, shower curtain was filthy… some one had colored their hair black with dye on shower curtain…the bathroom door would not shut… the actual room curtains were torn, worn and very dirty… refrigerator had food in freezer and bag of potatoes on shelf..it felt like some one lives there and we were occupying the room. No phone to call up front; my husband walked up there twice to get coffee and cups and just one person was there and very busy with others…the ac was so noisy couldn’t sleep…pillows were torn stuffing out and BLOOD on one of the pillows…CHOICE NAME WAS TARNISHED AND MAKES EXPEDIA QUESTIONABLE!!!
Teresa
Teresa,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 26 日
Checked in a later time. No time to change rooms. Room was filthy. Sheets WERE dirty. Had to clean off desk(sticky), sink/ vanity. Desk chair was filthy. Toilet/ shower was dirty. Paint is peeling above the toilet. No shower drain stop. Staff was dishonest about saying they were fully booked when there were only two other vehicles parked. They said they would send someone over o clean. They DIDN'T. I was charged $288.15 for 1 star accommodations. Would not recommend this place to anyone.
Benjamin
Benjamin,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Great little close stay from casino
veronica
veronica,1 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 23 日
Worst hotel experience
Worst hotel experience ever. Key did not work for our room after multiple attempts to activate the key card. Master key did not work either, then they took the cover off of the lock to use an actual physical key, that didn’t work either!! When I asked to get a new room, the kid lied and said they didn’t have any rooms, went to call the manager and then suddenly there were 2 available rooms, the first one they tried to put us in was dirty!! Then finally got a room that was all beat up and not so clean either. I never leave reviews, good or bad, but this one really did deserve the bad review for sure😒