Gabriel made our stay wonderful! We ended up having to swap rooms the first day, and he helped us to our new room himself.
All the staff are kind and patient, and the beach has waves like we'd never seen before.
The swim up bar was definitely a highlight!
Alexandra
Alexandra,6 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Very calm, Homey feeling.
Ruben Castrejon
Ruben Castrejon,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 25 日
The food at the buffet wasnt good things tclosed too
Kerry
Kerry,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 17 日
The restaurant the Grill is very underwhelming for the time you'll wait to get a table and to order. Don't expect your steak to be tender. I got half a fork worth of carrot puree with my steak main course. I feel bad for anyone who spent the extra 2600 pesos on the tomahawk steak. Or the 2800 for steak and lobster.
Edward James
Edward James,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Had a great stay here at the BelAir. We actually got upgraded to the Krystal Grand along with some friends we went there with. The food and drinks were excellent. Overall had a great vacations and would recommend this resort.
Curtis
Curtis,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Good food (options and quality), good service and activities, room was spacious. Liked the pool options and was kid friendly with a small kid slide pool and kids club. Great stay overall!
Matthew
Matthew,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Great place great service, a little older but for the price it was amazing!!
jaron
jaron,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Excelente lugar
Victor Misael Carreño
Victor Misael Carreño,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 31 日
Not much of foods options. Everything is kind a average. I guess what you paid is what you get 😂
Nikki
Nikki,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Great place for family, room location was quiet , the only suggestion would be let the guest staying st BelAir that the Krystal Grand is where you make your check-in since they are together which made just a little confuse for us to find the lobby for check-in.
Felipe
Felipe,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 27 日
Lack of communications, limited english, not oriented front desk.
For those Expedia travelers double check the hotel advertisement before booking. As we booked Belair Sunclub hotel but they put us in Krystal Grand..
thai
thai,8 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 27 日
Front desk servicers need to do faster. Need more food and change food menu every day. Like the big Pools and some young waiters at the pool are very friendly
Ngoc Phung Thi
Ngoc Phung Thi,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 27 日
Casey
Casey,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 23 日
Did the job, nothing fancy
Very basic. We did not do the all inclusive. Room was in separate building, Bel Air was bought by Krystal Grand. Parking and check in we're difficult to navigate . Check in was at the Krystal Grand, which wasn't communicated before arrival. Staff is super accomoyand helpful. Room had nice kitchenette but few other amenities/extras
Keith
Keith,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Beautiful view and room.
Daniel Andrew
Daniel Andrew,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 13 日
We have booked with BelAir and ended up at Krystal Grand..don't know why but I guess its okay.
Either way we won't go back. Our rooms were Very,very noisy.not only because the highway was very close but because of all the noise people-staff from hotel were making while doing their chores.
Food was ok. I got sick from my stomach. Lots of flies around the food area.
Only once we were able to eat at the Italian restaurant and it was a joke. Missing a lot of plates from menu.
Almost all of the staff was nice.
The one who got our trust was this youg guy from the pool named Urias, Daniel and Cecilia from the Buffet O were really really kind too.
Urias was very friendly and he even recognized us from the distance and always wave at us.
I didn't like the area because there was construction on the highway.
And everything was very far away.
So we wont go back soon.
We have stayed at better hotels.
Jose
Jose,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 9 日
Nice hotel a little outdated. They highway has highway noise but the food was excellent
Brandon
Brandon,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Ana Esther
Ana Esther,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 3 日
Subpar 1st an
Marwan Husni
Marwan Husni,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 1 日
My room was not at BelAir, it was at Krystal
This was a disappointment
Krystal is ok, the service is not what I expect from a high rated hotel
Steven
Steven,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Omar nos asesoró de gran manera y nos ofreció un gran apoyo
Daniel Molina
Daniel Molina,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Very nicely kept
Staff very good
Miny Emmanuel
Miny Emmanuel,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 29 日
It’s alright for a night.
It was okay check in was weird had to walk across to the other property to check in and then walk back. The room was decent but the front door is loud can hear the traffic pretty good. The ceiling in the shower fell down on my head in the middle of the shower. Dry wall got into my eye and scratched it. Later that day had to go to the dr for eyedrops for the scratches on my eye. Told the front desk they sent someone and only said sorry at check out at the very least maybe should have discounted our stay.
Erin
Erin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
The Expedia team members at the hotel, Gabriel and Omar, was. Way helpful. They provided an upgrade to our team and booked different restaurants everyday.
Great service