可以免费取消我在UMi 图卢姆的预订并获得全额退款吗？

是的，UMi 图卢姆在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

UMi 图卢姆是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付每只宠物每天 USD 50 的宠物费。可能存在部分限制条件，请联系住宿方了解更多信息。

UMi 图卢姆提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 USD 180。

何时可在UMi 图卢姆办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

在UMi 图卢姆及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验瑜伽等活动。不妨到室外泳池游个泳，也可以使用此酒店的其他服务设施，比如私人海滩和SPA 服务。UMi 图卢姆也拥有花园。

UMi 图卢姆店内或附近是否有餐厅？

是的，有一家店内餐厅。

UMi 图卢姆周边区域环境如何？

从UMi 图卢姆仅需1 分钟步行可至图卢姆海滩，19 分钟步行可至圣卡安生态保护区。

图卢姆UMi 图卢姆住宿优惠| Hotels.com 好订网

Q: UMi 图卢姆是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付 每只宠物每天 USD 50 的宠物费。可能存在部分限制条件，请联系住宿方了解更多信息。

Q: UMi 图卢姆店内或附近是否有餐厅？

是的，有一家店内餐厅。

10/10 绝佳

2025 年 9 月 14 日

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.

Andrew，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 17 日

Santiago，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 7 日

Todo excelente, el único tema es el sargazo, si impide meterte al mar, pero la atención de todo el staff es buenisima y el lugar también nos encantó. Definitivamente volveríamos!

FEDERICO DE JESUS，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 4 日

Tulum

Lovely hotel and restaurant

steven，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 6 月 30 日

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

Kimberly，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

It’s a small boutique hotel, people are really friendly, great location

Man，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!

Noemi，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 17 日

Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.

Jupin，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 9 日

I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.

Donnisha，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 26 日

Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!

Carolyn，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 25 日

Great views , rooms are spacious and clean. All the staff are amazing with great food.

Aneil，1 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 5 月 25 日

So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.

Loretta，1 晚浪漫旅行

CheapTickets真实住客点评

10/10 绝佳

2025 年 5 月 23 日

Great hotel if you are looking for romantic get away

Siham，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 18 日

tomasz，8 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 14 日

Really enjoyed my stay. Would definitely book again

Amber，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 12 日

Increible hotel

El hotel Umi superó nuestras expectativas, es un hotel relativamente nuevo que se nota le están dando mantenimiento constantemente. Las habitaciones son muy amplias con un diseño increíble. Nuestra habitación que elegimos es la rooftop with ocean view , es enorme el espacio que tienes en el roof con tu alberca privada y una vista increíble al mar, no nos esperábamos que estuviera así; lo disfrutamos muchísimo. El beach club del hotel tiene muy buena música y el servicio excelente. El desayuno es muy bueno y lo sirven todos los días hasta la 1 pm , la comida del hotel buenísima y los precios muy accesibles. La ubicación del hotel es perfecta , está a unos cuantos pasos de los mejores restaurantes para salir a cenar ( ejemplo: hartwood , casa banana, arca) todo a 5 minutos caminando. El servicio de todos los trabajadores del hotel es excepciónal , mención especial para José Luis y Manuel en restaurante y Eliseo en recepción Regresaremos pronto a Umi !

Rodrigo，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 11 日

Everything service…..

Itschak，3 晚结伴旅行

Orbitz真实住客点评

8/10 很好

2025 年 5 月 8 日

Mary，7 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 6 日

The staff were excellent, extremely friendly & helpful. We would recommend this great hotel/resort.

Carmel，6 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 5 月 5 日

Anamika，3 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 4 日

Excelente servicio ,personal super amable, restaurante buenísimo.

MA.，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 2 日

Odeth，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 30 日

Best vibe

Angel，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 26 日

We really enjoyed our stay at UMI. The hotel is well located and close to some of the best restaurants in the zona hotelera so you don’t need a car/taxi. Overall the hotel looks amazing and it’s just jungle around you. The room is very well kept with modern minimalist furniture and open floor plan. The restaurant offer slightly pricy but great food with a mix of international dishes with a few Mexican gems. The staff is very welcoming and available. Sometimes it’s hard to get them if you’re staying at the beach club beach club as they don’t walk often around there. Considering the hotel has been open only for c 1 year, there are a few things to improve: 1) hairdryer (there are not as many as the rooms so one night we had to wait for someone else to finish using it which for the price we are paying for the room is not acceptable); 2) we often had to ask for a refill of the shampoo and shower gel as they are little and don’t allow more than 3 showers per day. The staff was very fast to take the additional ones to us though. 3) there are very few shady spots at the beach cloud which is not entirely convenient considering how strong the sun can be. 4) the prices of extra services (eg tours, massages, taxis) book via the hotel are extortionate and circa double what you can easily find outside.

Marco，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 18 日

Great experience

Had a great experience. Good food, drinks, and vibes with DJ and «party» right at the beach. Highly recommended. Would like to highlight the great staff Elisio, Arantxa, Diego, and Ricardo

Shire，1 晚行程

Hotels.com真实住客点评

UMi 图卢姆

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可以免费取消我在UMi 图卢姆的预订并获得全额退款吗？

UMi 图卢姆有游泳池吗？

UMi 图卢姆是否允许携带宠物入住？

UMi 图卢姆是否有停车场？

UMi 图卢姆提供机场接驳班车吗？

何时可在UMi 图卢姆办理入住和退房？

在UMi 图卢姆及其附近有什么游览观光项目？

UMi 图卢姆店内或附近是否有餐厅？

UMi 图卢姆周边区域环境如何？

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