Room was hot. Bed was hard & super uncomfortable. I stay here every trip to Charlotte. But never again. We checked out & went to Renaissance. A much nicer hotel.
Tammy
Tammy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Just Great No Complaints
SHS was amazing as always. Rooms very clean, halls and elevator. Lobby spotless. Staff friendlay and so quiet during sleep hours. Breakfast was tasty as well. An overall great experience
Melanie
Melanie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 27 日
This is a nice facility. And our second stay while visiting Charlotte for shows at the Amp Ballentyne. My only issue was that breakfast cuts off at 9:30 sharp. I made it to the lobby at 9:32 and the cleanup person already had everything wrapped up. Didnt even offer a pastery or fruit.
Danielle
Danielle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Alla
Alla,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 24 日
Anjanette
Anjanette,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 20 日
Polished poo
Like polished poop. I’m not sure why this hotel has such positive reviews. I’m not really hard to please but: the sliding door for the bathroom would not stay shut so we had to wedge a shoe in so that we could use the restroom in privacy, we got a room with a fold out bed couch and the bed had no sheets in the room and was stained with what looked like blood. We kept it closed and layered the main bed’s comforter on it. The shower handle nearly came out of the wall. Those were the worst things, but of course we were in town for a swim meet and didn’t get to our room until pretty late so just put up with it. It’s like they used a contractor to do refurbishments and they did really subpar, cheap and shoddy fixes, like just putting a bandaid on things. Also not as important but I would not recommend using the pool. It is disgusting. Hopefully you can find somewhere better. I don’t recommend!
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 12 日
Stephane
Stephane,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
Beds- great, bathrooms- different breakfast meh
The breakfast was okay. It was the same options both days we were there. The only issue I didn't care for was during breakfast. It wasn't my family affected, but I watched a group of young girls come downstairs for breakfast around 955am. They wanted to make waffles and the overseer refused to provide waffle batter (I overhead the conversation while making my plate) I feel that was wrong considering that breakfasy wasn't over yet. To disappoint a group little girls like that wasnt right because breakfast was still open. Sometimes it may extend the work schedule, but I believe it's about good service - which I don't think was accomplished that weekend morning.
It would be nice to have options besides cheesy omlets as well, such as scrambled eggs. Not everyone cares for cheese on eggs. As well as to half and half pork/turkey sausage. Not everyone likes pork only and not everyone cares for turkey sausage.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
Anita
Anita,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 8 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Akil
Akil,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
My stay was great. Hotel was clean. Room was spacious and the staff were very friendly.
Catrinia
Catrinia,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 29 日
No AC in conference rooms!
The room was lovely, the lobby was great, the one front desk staff was exemplary. I was there for a seminar which was from 8 am - 8 pm every day. The conference room we were in had NO AIR CONDITIONING for the entire 4 days of my stay! It was 80+ degrees every day and was almost to the point of being unhealthy. All we got were different excuses from each staff person who was approached about this. Pretty sure our group will NOT be back.
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
BE CAREFUL
BE CAREFUL!!! If you are in a vacation, DON’T stay here. This hotel is monitored by gang of thieves. I had horrible experience where the boss of housekeeping team was trying to enter our room several times although the sign of “don’t disturb” was there. On the last night of our stay, our vehicle was broken into. This hotel is not safe for families nor for tourists.
Anas
Anas,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 25 日
Rosaland
Rosaland,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
It was a perfectly fine hotel, but the location was annoying. Traffic was awful and getting in/out of the hotel was limited. Very annoying.
真实旅客
4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Great Choice in the Ballantyne Area
This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
julie
julie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
We felt very safe here & loved the location. It was close to everything we had planned for the weekend. Great location & friendly staff. Rooms are very clean & comfortable We will DEFINATELY stay here again!!