I booked online Expedia and asked for a room for mobility assistance believing it would have a walk in shower like the pics showed. When I got there there was nothing that showed this room was for disabled except for the sign on the door. It had a standard bathroom and tub and nothing else. I booked 11 days and was concerned I had no way to get in the shower. I went to the service desk and the lady at the front said since I ordered a King size bed those rooms dont have walk in showers. I explained to her I did not request a particular bed it was chosen for me. All I requested was a Handicap room for disabled. She said there was nothing she could do because I checked in yesterday over the phone. My plane was delayed over 3 hours so I called to explain why I will be
there late. A gentleman said he will check me in so it doesnt look like a no show. I had insurance protection on my booking so I immediately messaged for an agent to call. I would have to find anothet hotel that can accommodate disabled people. Shortly after the manager of the hotel came to me and said she might have a better room. This room didnt say handicap on door but it was better equipped for the disabled. The shower was an issue due to the tub but she brought in a shower wide enough so I can sit on the end and swing my legs over. Additionally it had a hand held shower head for me to use while sitting. It also had bars to hold on to stand: The manager helped me a lot. Her name is Liz.
Karen
Karen,11 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 1 日
The pool wasn’t working (that was the main reason we chose your hotel in the first place) …the hot water went out one morning, so my wife had to take a cold shower … plaster was off the wall in he bathroom … a rusted towel holder … very disappointing
Kristopher
Kristopher,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
We found the staff to be very accommodating and the rooms well-maintained. We would gladly stay here again.
darius
darius,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 19 日
Customer service was good. Breakfast was pretty good
Monica
Monica,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 13 日
Good overall. Room was generally clean, but surely not spotless.
William
William,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Friendly staff, clean and safe space
April
April,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Yes everyone was great
Charline
Charline,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 1 日
Hotel was very clean, from the lobby to the room
Barbara
Barbara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 23 日
Room temperature was great. Room was very clean. The bed was pretty comfortable.
Karen
Karen ,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 11 日
This was our first time staying with Comfort Suites and the expectations were a maybe a step above a Motel 6. We were very pleasantly surprised by a spacious, clean and airy room. We will add this group to our list of affordable places to stay.
Paula
Paula,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 11 日
My stay was good until it wasn’t. The toilet in my room stopped working three different times! Each time the staff was responsive until the last time it stopped working again. I had to go downstairs to use lobby bathroom twice. There was human waste in mine that wouldn’t flush. Let the young lady know at the front desk she said someone would come up, no one ever did. My room was starting to smell and just went ahead and checked out. I left my number for the Manager to call me. As of yet, I’ve heard from no one.
Jasmine
Jasmine,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 7 日
Juanita
Juanita,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 6 日
Stay was decent. Elevator had problems. Staff was excellent with having to go to the closet to push the button in order for the elevator to go up. Room was good. Only problem was the tv was having problems but after an hour, it was fixed. Went to CNF, came back to the room, the AC went out. Thankfully the night staff was able to fix it quick. Some problems I normally would not have, but the staff was very excellent on making it all better with each problem.
Dora
Dora,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 3 日
Amazing comfortable
Yes best decision ever
Yadira
Yadira,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
The young man who checked us in was very personable. The only 2 issues is that there was not a plug for the tub and there was not a hot tub.
Sandra
Sandra,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Should have been for the money
Elevator button not working. One luggage rack out of order and other in use by others, so we toted our luggage. Mattress was one of those where you roll toward center. About $80 value, but paid more like $120. Room was spacious. Pretty quiet. Breakfast good..
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 28 日
It was a nice hotel for our weekend trip. It was clean & met all our needs.
Great staff at front desk. Especially, Jen (Jennifer). She couldn’t get us clean towels for our 2nd day early as they were all being laundered. But she promised to have them ready for us later in the day. When I checked back after lunch, she had set back exactly everything I had requested. She was also very friendly & kind. Great customer service!!
Janice
Janice,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 28 日
Good Family Stay with a Few Quirks
We had a fun family adventure and loved the location—it made exploring easy. Breakfast was tasty and the kids absolutely loved the pool. The room was mostly comfortable, but we did notice a few dead bugs and some ants, which felt a bit odd. Overall, a good stay with just a couple things housekeeping could improve.
Maria
Maria,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 26 日
I came here for my solders graduation. I thought the had it decorated more to honor our soldiers but I was wrong. The rooms are not updated. The carpets are gross, the blankets are stained, the bathroom shower is falling apart, and for the price I paid it was not worth it. I will say thank god the updated the locks on the door to the rooms . That was the second day of my stay. But I it was poorly planned bc then I had to get a second key (the old one to enjoy the pool or gym ) They were very disorganized. If I could get a refund for some of the money I would but I know I won't. The keys we had stopped working often .
Ashley
Ashley,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 21 日
Rundown hotel and rude staff
Pick a different hotel. This one is very run down & majority of the staff are rude. The bathroom in our room had water damage on the ceiling and mold in the shower. There wasn’t a working vent fan which explains the excessive moisture. Our ac only worked when it wanted to. The mini fridge was pulled out of the cabinet & set on the floor. The microwave was on the floor of the cabinet. Thankfully the bedding was all clean. Everytime I brought up a concern to the front desk they acted as though I was annoying them. It was a short stay or I would have switched hotels. The automatic entry doors were not working as well so I was locked outside. Due to disability I was unable to manually open the doors as the sign said. Again the staff was annoyed they had to open the door to let me in. I will never stay here again.