Does West Lake Hillview International Hotel offer free cancellation for a full refund?

Yes, West Lake Hillview International Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at West Lake Hillview International Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at West Lake Hillview International Hotel?

You can check in starting at 2 PM. Check-out time is 12:30 PM.

What is there to do at West Lake Hillview International Hotel and nearby?

Have fun during the warmer months with activities nearby such as hiking. Relax in the hot tub or enjoy the use of other amenities, which include a sauna and a fitness center. West Lake Hillview International Hotel also has an arcade and a garden.

What's the area around West Lake Hillview International Hotel like?

West Lake Hillview International Hotel is in Xihu, a short 20-minute walk from Hangzhou Zoo and 16 minutes' walk from Manlong Guiyu Park.

West Lake Hillview International Hotel, Hangzhou: Hotel Reviews, Rooms & Prices

2/10 Poor

Nov 22, 2024

Not very convenient

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.

B, 2-night trip

6/10 Good

Apr 10, 2015

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

8/10 Very good

Apr 28, 2014

IT is a nice hotel with excellent rooms.

2/10 Poor

Feb 27, 2014

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Very good

Dec 11, 2013

クラシックナ部屋

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。

8/10 Very good

Oct 4, 2013

Rodeado de vegetacion. Muy tranquilo.

Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.

8/10 Very good

Jul 30, 2013

Une bonne alternative pour etre un peu a l'ecart

En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.

8/10 Very good

Jul 17, 2013

酒店环境，设施都可以。

酒店白色地毯大脏，其他方面都很好。

8/10 Very good

Jul 17, 2013

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Poor

Jun 18, 2013

最低なホテル

最低のホテルです。今後は使用しないことをお勧めします。従業員のミスを、お客様に負担させます。そして、最後には無料にすることで、謝罪の言葉もありません本当に、このホテルには星がついているのかも不安に思います最後に本当に不愉快な思いをさせて頂きますそして、予定の仕事にも遅れる事になりました。本当に最低なホテルです。最後に少しでも、謝って頂ければ気分も晴れたと思います。しかし、無料にしますの言葉だけでした。さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。本当に、ホテルを名誉棄損で訴えたいぐらです。中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです泊まらない事をお勧めします。

2/10 Poor

May 9, 2013

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

8/10 Very good

Mar 23, 2013

白堤，蘇堤

全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!

2/10 Poor

Jul 27, 2012

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Exceptional

Jun 4, 2012

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

8/10 Very good

May 26, 2012

Отель выглядит респектабельно

Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.

10/10 Exceptional

May 23, 2012

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

8/10 Very good

Apr 17, 2012

杭州的藍天清水湾國際大酒店

酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值，好值得推薦給其他人。

10/10 Exceptional

Feb 4, 2012

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

10/10 Exceptional

Dec 22, 2011

杭州藍天清水灣-安靜又漂亮

The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.

4/10 Fair

Oct 19, 2011

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Fair

Oct 18, 2011

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

10/10 Exceptional

Oct 9, 2011

リゾート気分でゆっくり過ごせました。

アクセスはちょっと不便かもしれませんが、周りに緑が多く、リゾートホテルのような気分で過ごせます。宿泊したのは５階の最上階でしたので天窓があり、開放的あな気持ちになれました。部屋にはシャワー設備のみでバスタブがありませんでしたので、バスタブが必要な方は、よく確認して予約したほうが良いですね。ホテルのスタッフは、親切で英語もわかりやすく、きっちりと対応してくれました。

8/10 Very good

Sep 4, 2011

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

8/10 Very good

Aug 9, 2011

Très agréable

La chambre est très spacieuse. Le personnel parle l'anglais dans l'ensemble et ceux qui ont plus de mal font de très gros efforts. on peut y commander le train pour repartir. L'hotel nous appel un taxi également. Vraiment top

6/10 Good

Jul 16, 2011

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

West Lake Hillview International Hotel

Choose dates to view prices

Photo gallery for West Lake Hillview International Hotel

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

Check availability for these dates

View all photos for Family Friendly Room - Mountain-View (Bathtub)

Family Friendly Room - Mountain-View (Bathtub)

View all photos for Standard Room, Hill View

Standard Room, Hill View

Highlights

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View

Highlights

Romantic Star Obervation Room

Highlights

View all photos for 180 Mountain Garden Room

180 Mountain Garden Room

Highlights

View all photos for Royal Suite

Royal Suite

Highlights

View all photos for Suite Duplex

Suite Duplex

Highlights

Garden view room

Highlights

View all photos for Standard Room

Standard Room

Highlights

View all photos for Cozy 2-bed Room

Cozy 2-bed Room

View all photos for Queen Room With Mountain View

Queen Room With Mountain View

View all photos for Yuhuang Multi-level Suite

Yuhuang Multi-level Suite

View all photos for Deluxe 2-bed Room

Deluxe 2-bed Room

View all photos for Superior Twin Room With Mountain View

Superior Twin Room With Mountain View

View all photos for Superior King Room With Mountain View

Superior King Room With Mountain View

View all photos for Business 2-bed Room

Business 2-bed Room

View all photos for Guestroom - Triple Occupancy, Mountain-View (Bathtub)

Guestroom - Triple Occupancy, Mountain-View (Bathtub)

Similar properties

Baoshi Hotel

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

West Lake Hillview International Hotel

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Pets

Internet

Parking

Transfers

Other information

Property amenities

Food and drink

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

Freshen up

Stay connected