I saw the pictures of superior twin room on the hotel.com website with a balcony containing clear glass-made wall, so you could see the university on the mountains clearly. That's why I was willing to pay that much money to book the superior twin room and paid the extra fee for third people. But when I checked in, I saw a bacony containing brick-made wall and metal mesh which would definitely cover the view. The hotel personnel said it was also superior twin room, but neither the hotel official website or hotel.com website showed that kind of balcony under the superior twin room category. I was never told that if I paid extra fee for third peolpe, I would be provided different room than the superior twin room shown on the website. I felt being cheated, they just gave me another choice the family room with different view compared to superior twin room on the website. If I know the situation I would face, I would never book the room, because it was too expensive, it was the most expensive room in my entire trip of Portugal and Spain, it was just disappointing and not worth it at all. I hope the hotel and hotel.com take it seriously and stop this kind of fraud.