可以免费取消我在Siwa Tulum独特酒店及水疗中心的预订并获得全额退款吗？

是的，Siwa Tulum独特酒店及水疗中心在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Siwa Tulum独特酒店及水疗中心是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Siwa Tulum独特酒店及水疗中心提供机场接驳班车吗？

是的，提供从酒店到机场的班车。费用为每辆车 USD 170。

何时可在Siwa Tulum独特酒店及水疗中心办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 11:00。

在Siwa Tulum独特酒店及水疗中心及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验徒步活动等附近的活动。尽情享受 SPA 水疗，然后到室外泳池游泳。Siwa Tulum独特酒店及水疗中心也拥有私人休憩池和桑拿房，以及蒸汽浴室和花园。

Siwa Tulum独特酒店及水疗中心店内或附近是否有餐厅？

是的，有一家店内餐厅。

Siwa Tulum独特酒店及水疗中心配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括打碎机、厨具和冰箱。

Siwa Tulum独特酒店及水疗中心配备任何户外私人空间吗?

是的，每间公寓的特色是有私人休憩池。

图卢姆Siwa Tulum独特酒店及水疗中心住宿优惠| Hotels.com 好订网

Q: Siwa Tulum独特酒店及水疗中心是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: Siwa Tulum独特酒店及水疗中心店内或附近是否有餐厅？

是的，有一家店内餐厅。

Q: Siwa Tulum独特酒店及水疗中心配备任何户外私人空间吗?

是的， 每间公寓的特色是有私人休憩池。

10/10 绝佳

2025 年 11 月 18 日

Smukkeste jungleresort bygget i respekt for naturen, fantastisk lejlighed med smagfuld indretning. Vi elskede det!

Dorte，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 17 日

Vi bodde der rett under to uker. Hadde et fantastisk opphold med flotte fasiliteter og hyggelig personell, både i skranken og restauranten!

Daniel，10 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 5 日

Orlott，1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 1 日

Relaxation

Beautiful place 2nd time visting this hotel. Love it very relaxing.

Derek，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 20 日

My family and I recently stayed at this location for around 16 nights, and we absolutely loved it. The staff was friendly and kind, the rooms were clean, and everything was just phenomenal. The restaurant was exquisite. Overall, we thoroughly enjoyed our experience; it was an ideal location for our family, particularly when traveling with children. During our visit, we enjoyed the local attractions and participated in a variety of activities together, creating amazing memories. It was like being at home away from home, and we can't wait to go back for another fantastic vacation.

Rene H Monterroza，16 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 15 日

JEAN CARLOS，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 8 月 11 日

Unique jungle experience

Siwa Hotel is what i imagined and pictured it to be. Overall it was a good experience with friends. There were just maybe 2 things that i did not like but nothing major: 1. they ran out of towels (reason was their laundry were not picked up yet - thats what we were told) 2. The Gym was not clean and does not look well maintaine. aside from these 2, We were happy with our stay. dont forget to bring mosquito repellant!

4 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 11 日

Cet hôtel est magnifique! Le personnel accueillant et bilingue. L’accès au site est privé. Je le recommande sans hésiter!

Dominique，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 10 日

Food is freshly made from the pan dulce to the burger buns. Our villa was super comfortable, with all the amenities. Staff was amazing.

Norma L.，5 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 4 日

Our stay at Siwa Tulum Unique Hotel and Spa was nothing short of magical. Nestled in the lush jungle, the hotel’s exotic treehouse vibe created a serene and one-of-a-kind atmosphere that felt like a true escape from the ordinary. The design of our 2-bedroom suite was stunning—with floor-to-ceiling windows that brought the beauty of the jungle right inside, and a spacious layout that was perfect for our family. The experience felt luxurious from start to finish. One of the highlights was the exceptional service—every staff member we encountered was warm and welcoming, especially Maree, who went above and beyond to make our stay memorable. She offered fantastic recommendations for exploring Tulum and truly made us feel at home. We were also incredibly touched by the thoughtful gesture of decorating our suite to celebrate our twin sons’ 21st birthday—it made the trip extra special and showed just how attentive and kind the staff are. Our only challenge during the stay was the mosquitoes, which were particularly intense in July. If you're planning a visit, we highly recommend packing a good mosquito repellent spray and natural body oils like lemongrass, lavender, eucalyptus, or rosemary. After the first day (and several bites!), we started using lemongrass oil and bug spray, and it made a huge difference. Overall, Siwa Tulum is a stunning, peaceful retreat with top-notch service and unforgettable vibes. We'd absolutely stay here again—just better prepared for the jungle critt

Lucrecia，5 晚家庭旅行

Expedia真实住客点评

2025 年 6 月 22 日

Ayran，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 21 日

Una joya en Tulum 100 por ciento recomendable, comodidad y gran atmosfera natural

Rodrigo，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 6 月 13 日

Decor was beautiful.

Laurita，2 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 4 日

This is a gem of a property. Staff is amazing, food was amazing, rooms wow! Will definitely be back. One piece of advice that was not immediately obvious to us is they have a daily shuttle to local beach clubs but you need to book it at least two hours in advance. We went to "Panamera" which was great with our two kids (10, and 18)

Philip，4 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 6 月 1 日

Pool dirty, didn't look like pics, restaurant closed, power & water went out. No English speaking staff. It was a hot mess. Not the relaxing retreat described.

Scott，5 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 5 月 31 日

Sarah，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 5 月 30 日

The onside food is just OK. For the most part is very friendly and helpful.A lot of the outdoor places were not thoroughly cleaned such as the outdoor furniture, looking moldy at the bottom and there were stains on some of the bedding. The front desk connected us with a vendor for Atv rental that broke down on us in the middle of the night on the side of a dark road twice. Not a terrible choice but definitely won’t be staying again.

Shenae，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 26 日

Very beautiful and unique. Me and my wife enjoyed our honeymoon very much and will always remember it because of SIWA. They provided excellent service and really made you feel as if you were a special guest. Very quick and attentive to your needs and going above and beyond. Excellent complimentary breakfast as well.

Roberto，6 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 5 月 19 日

I felt protected at the property knowing the guard standing outside was armed. Then the extra security of having to be buzzed in the property with the hotels band, made me not worry that much! The hotel gave a woodsy feel, it was gorgeous and elegant however the pool outside my room was NEVER cleaned of leaves and accumulated more each day. Even with the main pool, we had to ask 2x for someone to come clean it! There was a day (after a storm) both the electricity and water gave out and there wasn’t any power/water until 9am, which kinda set back our excursions but it was fine! We experienced having no water another day but there was no storm prior. The food options for me (a pescatarian) wasn’t large so I watched my friends enjoy the food more! Then when it was time to check out I was dealt with a concierge trying to charge me for things I had already purchased. When I explained I purchased it, she was adamant even when I showed her my bank transactions she stated I was wrong and that I still needed to pay. I spoke with another rep and she took it off my bill and let me go on my way! Overall, the place is beautiful, the customer service (even in the restaurant) was good and I even would consider going back.

Shaphon，4 晚结伴旅行

Expedia真实住客点评

Siwa Tulum独特酒店及水疗中心

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