Friendly staff. Good to be able to make hot drinks at any time of day in the social area - nice touch. Communal areas were all fairly smart but the bedrooms were very basic and in urgent need of updating. The decor was shabby and the carpets stained. One of our rooms had water coming through the ceiling due to a plumbing issue, which wasn’t adequately dealt with. The lighting and power sockets in the other room could only be used when the pass card was in situ, which made it impossible to charge phones and tablets overnight, as it wasn’t possible to isolate the sockets from the lighting. The steps at the entrance to the reception area were steep, with no handrail, which made them dangerous, particularly when wet. With a little expenditure on decor and carpets in the bedrooms, this would make a good little hotel great.