Hotel bonito, diferente. Quarto bonito e limpo. O cenote dentro realmente é muito interessante e bonito. A área do hotel é realmente bonita. Tulum é mais rústico, e como o hotel é grande e tem estrutura, ele te dá conveniência e segurança. (O que não aconteceu com outros “pé na areia”). Próximo a restaurantes e atrações. A equipe não se esforça muito em agradar. Pedimos para deixar o carro lá alguns minutos após liberar o quarto e fazer o check out, para ir ao Ahau a pé, que é 300metros, e não permitiram.
Daniela
Daniela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 24 日
Ersoy
Ersoy,3 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 22 日
Cenote was great and the hotel itself was fantastic and absolutely gorgeous, but the staff was very forgetting and cold. We had to call to the receptionist to come and fix out fridge, our phone and the water wasn't running. For a 5 star hotel these things are unexpectable. We felt like the staff didn't care about anything. Didn't really take my allergies seriously and were quite odd. Also if you are light sleeper don't stay here because the music from the beach clubs were extremely loud and you can hear them. But the hotel itself was so pretty
Aram
Aram,6 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 14 日
Fantastisk smukt hotel med hyggelige hytter og flotte værelser. Intet at sætte en finger på.
Personalet var også super søde og hjælpsomme. Det eneste som jeg synes kunne forbedres var morgenmaden. Vi havde bestilt hvor det var inkluderet i prisen, så udvalget var noget begrænset og det blev derfor lidt ensformigt det vi spiste, men kvaliteten var fin, dog havde spist bedre morgenmad andre steder. Ville gerne have prøvet deres massage, men det var simpelthen for dyrt desværre.
Alt i alt et fantastisk sted og vil klart anbefale det til andre rejsende. Ville give 4,5 hvis muligt.
Vicki
Vicki,5 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 12 日
El cuarto quedaba muy lejos del lobby y había que subir muchos escalones muy incómodos.
La limpieza no la hacían a fondo. Dejaban la basura
El personal de recepción no muy amable sobre todo una chica argentina
El personal del restaurant muy variado pero en especia un chico Mario muy diligente y nos dio excelente servicio
Hector J
Hector J,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 5 日
Parfait !
Florent
Florent,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 18 日
Amazing
Heather
Heather,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
Linn
Linn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 31 日
Las habitaciones son grandes y con buenas amenidades.
Alejandro
Alejandro,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 31 日
Linn
Linn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Great room, exceptional service. Very easy to valet
Rebecca
Rebecca,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Nice quiet hotel. Good service from staff.
Daniel
Daniel,1 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 20 日
Levon
Levon,4 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Mario
Mario,1 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 13 日
The resort is lovely but the rules here make it not worth the stay.
You can not have any guests unless you pay for them. One guest is the resort fee-$17 a day, a second? $150. A guest can not even come to your room to let you wash up and change without paying. You also have to pay for them for your entire stay. The music from the restaurant and cenote is audible in your room all day until late in the night. Will not stay here again.
paul
paul,2 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 11 日
It was very nice. However they wouldnt allow friends guest to the hotel. Otherwise. It is our third stay in this hotel and we enjoy it every time.
Nodira
Nodira,3 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 4 日
Jose
Jose,4 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 3 日
En general bien todo, solo ajustaría los horarios de la posibilidad de nadar en el cenote y en la alberca.
ANA LILIA PEREZ
ANA LILIA PEREZ,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 1 日
The service was impeccable, not a beat missed! The resort was stunning, well cared for, quiet, zen, and so beautiful. The rooms were well appointed, very private, and clean. It was an incredible stay :)
kayla
kayla,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 24 日
Wonderful staff, great location, beautiful and comfortable room