The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 12 日
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 27 日
great location and friend stuffs
yumin
yumin,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 12 日
Zekai
Zekai,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 2 月 28 日
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Room was clean and ready on time.
Jeffrey
Jeffrey,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 7 日
Yes all immaculate
Jonathan
Jonathan,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Ótima localização, equipe super atenciosa, muito limpo, hotel bem estruturado. Com certeza volto lá.
Fabiana
Fabiana,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
Room was clean as well as hotel lobby and restrooms
Although, rooms are quite small
David
David,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Everything was great
Bryan
Bryan,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 28 日
Great hotel and amazing location.
Luis
Luis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
A estadia foi maravilhosa.
Sobre o quarto: limpo, organizado, vista maravilhosa para a Times e telões.
Funcionários educados, sorridentes e atenciosos.
Como era meu aniversário fizeram uma surpresa no quarto desejando os parabéns e sem dúvidas foi maravilhoso.
Que hotel maravilhoso!!! Espero voltar em breve
Tatiana
Tatiana,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Small room but clean, quiet, and comfortable. Would definitely stay again.
Christine
Christine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 26 日
Fine stay, nice staff. Only thing missing in the room was a coffeemaker or a kettle.
Pernille
Pernille,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Pediamos todos os dias a higienizacao do quarto e quando chegavamos estava limpo e organizado .Sempre com 2 garrafas de agua e 2 wafles de cortesia.
Nabil Mohamad
Nabil Mohamad,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 16 日
Room was clean but a couple hairs found in the shower. Also, walls are too thin... could hear our neighbor speaking on the phone. Construction going on next door through the night.
Front desk staff very friendly.