It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
Hotels.com真实住客点评
4/10 尚可
2014 年 8 月 8 日
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 4 日
Perfect location and very nice place to stay.
Jae Joon
Jae Joon,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!
Judith
Judith,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 30 日
We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!
Anthony
Anthony,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 27 日
Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.
Atul
Atul,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Really helpful staff everything you would need for a stay- pool was fab!
Hannah
Hannah,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
10 out of 10
Mohammad
Mohammad,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Katarzyna
Katarzyna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.
Graeme
Graeme,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Great city location
Michael
Michael,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 15 日
Great Stay
Our stay was great. The room was close to everything and had AC.
Nikki
Nikki,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Jacqueline
Jacqueline,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Mycket vacker stad. Perfekt, lugnt läge på boendet. Vi bodde i familjerum med gott om plats för 5 personer.
Monika
Monika,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Michael
Michael,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Great Vibe Hotel, bad Hotels.com service
The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.
Bogumila
Bogumila,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Gabriela
Gabriela,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Brief stay but pleasant.
Audrey
Audrey,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Nice hotel, comfortable beds. Room.had all facilities