2/10 很差
2025 年 12 月 14 日
From start to finish, this was one of the worst and most disgusting hotel experiences I have ever had
At check-in, the receptionist blatantly refused to acknowledge that I had booked an accessible room, despite me always booking one due to accessibility needs, especially now as my hand is broken and I require more space. He insisted all accessible rooms were sold out and gave me room 418. When I entered, the room was filthy, with dirt all over the walls. I immediately went back downstairs and refused to stay there. After showing my booking confirmation again, he suddenly “found” an accessible room and assigned me room 518. While slightly better, it was still dirty and unacceptable.
The next morning at 10:45 am, I informed reception that the room needed servicing and that the toilet drainage was blocked, leaving the bathroom flooded. After being out for several hours, nothing had been done. I requested assistance again multiple times throughout the day, yet no one attended to the issue. Eventually, housekeeping only dropped off two towels and left, without fixing anything.
In the evening, I raised the issue again with the same receptionist, who rudely dismissed me and ignored my complaint. His behavior was unprofessional, disrespectful, and shocking. I contacted Hotels.com three times, and they were assured by the hotel that the room would be cleaned, but nothing was ever done. At checkout, I showed the manager photos of the filthy conditions All I received was a brief “sorry”
Danish
Danish，2 晚结伴旅行
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