可以免费取消我在阿雷纳尔城堡的预订并获得全额退款吗？

是的，阿雷纳尔城堡在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

阿雷纳尔城堡有游泳池吗？

是的，有室外游泳池和儿童游泳池。住客可以在 08:00 至 21:00 期间使用游泳池。

阿雷纳尔城堡是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在阿雷纳尔城堡办理入住和退房？

开始办理入住：14:00；停止办理入住：20:30。退房时间为 12:00。

在阿雷纳尔城堡及其附近有什么游览观光项目？

附近的玩乐活动包括乘船游览、附近钓鱼和徒步活动。现场娱乐活动包括生态旅游。在热水浴缸中放松浸泡，或在室外泳池中精力充沛地畅游一番。阿雷纳尔城堡也拥有SPA 服务和野餐区，以及花园。

阿雷纳尔城堡店内或附近是否有餐厅？

是的，有一家店内餐厅。

阿雷纳尔城堡周边区域环境如何？

从阿雷纳尔城堡仅需6 分钟步行可至阿雷纳尔湖，4 分钟步行可至蝴蝶馆。

佩涅斯布兰卡斯阿雷纳尔城堡住宿优惠| Hotels.com 好订网

Q: 阿雷纳尔城堡店内或附近是否有餐厅？

是的，有一家店内餐厅。

10/10 绝佳

2025 年 7 月 2 日

I would definately recommend this location. Great service and staff!

Stefanie，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 4 月 20 日

Nice hotel with good breakfast. The staff was very friendly and helpful. Nice pool and jacuzzi. Quiet, neighborhood area with views of the lake, volcano and mountains. We went for a walk and it's very close to the Butterfly Conservatory and a local restaurant. About a 30 min drive from the La Fortuna town center.

RANDY，2 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 19 日

Tania Alejandra Enriquez，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 4 月 15 日

James，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 2 日

Really enjoyed our stay here. The staff were kind and helpful. Location is lovely, and rooms are super clean. Would absolutely stay here again if we return.

Sarina，5 晚浪漫旅行

Expedia真实住客点评

2025 年 2 月 15 日

Edna，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 2 月 13 日

3 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 2 月 12 日

Dogs barking, every night,... motorcycles and 4 wheel ATV's running up and down road in front of hotel.... until late at night....and very early every morning...staff friendly and helpful... would not go back because of the noise.....and lack of sleep...

Eugene，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2024 年 12 月 31 日

The staff were awesome as well as the views. The pool was nice too. Water was cold, and the toilet seat was broken.

James，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2024 年 12 月 25 日

Great breakfast and staff

We enjoyed our stay. The staff were very nice and helpful. Gave suggestions on where to go. The room is small with no tv. The bathroom is shower only and no counter space. There is a very tiny sink. It was raining the whole time we were there, but if not it would have been a great view of the volcano. Most rooms had 1-2 hammock chairs in the back. The breakfast was great and loved the coffee. The sound of the river was very soothing. The pool was nice with beautiful view and hot tub too.

Our room. Had a hammock chair in the back.

Erica，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 12 月 16 日

1st Costa Rica visit & 1st Hotel stay - wonderful!

This was our first hotel for our first ever visit to Costa Rica. We absolutely loved the room (#15). We had a spectacular view of the the Arenal Volcano and got to see Tucans & humming birds. We visited Baldi Hot Springs and Mistico Swinging Bridges during our stay, both within about a 25 minute drive from the hotel. The staff was superb in customer service and a filling breakfast each morning. While it is a 3+ hour drive from SJO airport, we were so glad to have stayed here as it set a positive vibe for our trip. We even got to see a Coatimundi while driving in to town the first morning of our visit. HIGHLY RECOMMENDED to stay here! TIP: When WAZE shows you at the end, drive about another 500' up the hill, past the Butterfly sign, to the hotel entrance on the right.

Our view of the Arenal volcano from room #15 at Chateau Arenal.

Brian，3 晚行程

Hotels.com真实住客点评

6/10 好

2024 年 12 月 7 日

The room was very basic. 2 beds no chairs small bathroom without shelves However with great view of the Vulcano and proximity to the national park trails Infinity swimming pool and hot tub Excellent dinner choice with red snapper and great sides. Very friendly staff

Ludger，2 晚家庭旅行

Expedia真实住客点评

8/10 很好

2024 年 11 月 16 日

Il manque dans les bungalows de commodité. Crochets, tablettes et autres pour déposer nos choses. La vue est très belle. Pas de coffre fort. Le personnel est très aimable. Pas de lumières pour se rendre dans les bungalows.

Marie-Josee，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2024 年 11 月 15 日

Amazing view . Poor rom.

Normand，3 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 10 月 18 日

This property is the cutest. Tucked away on the top of a mountain. Waking up each morning with the sunrise over Arenal was amazing. The humming birds all around were magical. Thank you for a fabulous relaxed stay closest enough to all but far enough for quiet.

Samantha，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2024 年 10 月 1 日

The staff was by far the was the best I’ve been around in my 25 years of traveling the globe.

malcolm，3 晚行程

Orbitz真实住客点评

10/10 绝佳

2024 年 3 月 24 日

Quaint Hilltop Oasis

Felt like a place off the beaten path. Small and cozy facility with great views of Arenal Volcano and the surrounding hills. The location is walkable to a convenient store, restaurant, and bakery at the bottom of the hill. And a restaurant at the top of the hill. The room is equipped with AC. Towels and bed turnover service was provided daily. The included breakfast was sufficient enough to get my day started. Flavorful enough to eat each of the 3 mornings that I was there. Staff was very cordial and accommodating and helped me arrange rides to sky Adventures and La Fortuna. I even had my laundry done at a great price.

WILLIAM，2 晚行程

Hotels.com真实住客点评

2/10 很差

2024 年 3 月 12 日

We arrived around 9pm on a stormy, rainy night. The propwrty has no outside lighting to tell you where the reception desk is. In any case it was pitch dark, with rain and nobody in sight, could've find our room. Found out that they peft the keys with our friends who had checked in earlier without any agreement from us! Somehow we found the room with our cellphone flashlights and it was horrendous. There was water everywhere on the floor, the bedspread on one of the beds was soaked in water. Toilet paper roll in bathroom was on its last breath. We called property number, texted byt no response and no one to help us. We weren't expecting luxurious stay, but this was below a basic hotel stay. Ants ran rampant in the room. When we informed the front desk in the morning, they simply shrugged and said you booked through expedia, you talk to them. We cancelled further nights at the hotel and found another hotel. It is in a remote location, sub par standard and cheap lodgings. Front desk closes early at night and management clearly doesn't care. By the way they never refunded us for the nights we canceled. Beware!

Expedia真实住客点评

8/10 很好

2024 年 2 月 24 日

Everything was great! Food was world class! The only thing that could have been better was the bad smell coming from the bathroom, something to consider/remodel!!

Mario，2 晚浪漫旅行

Expedia真实住客点评

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常见问题

可以免费取消我在阿雷纳尔城堡的预订并获得全额退款吗？

阿雷纳尔城堡有游泳池吗？

阿雷纳尔城堡是否允许携带宠物入住？

阿雷纳尔城堡是否有停车场？

何时可在阿雷纳尔城堡办理入住和退房？

在阿雷纳尔城堡及其附近有什么游览观光项目？

阿雷纳尔城堡店内或附近是否有餐厅？

阿雷纳尔城堡周边区域环境如何？

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8.8

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10/10 绝佳

Stefanie

8/10 很好

RANDY

10/10 绝佳

Tania Alejandra Enriquez

8/10 很好

James

10/10 绝佳