The hotel itself is fine—clean and comfortable, with efforts to create a pleasant experience and a good breakfast. However, I had two negative incidents that I believe should be addressed.
First, during breakfast, I ordered two espressos. Only afterwards was I informed that these were not included in the breakfast and I was charged €10. I was told that only filter coffee was included. The issue is that no one mentioned this when I ordered, which felt misleading and left a bad impression.
Second, at checkout I asked the reception to call me a taxi. The driver, from the company they used, told me after we departed that there called the centre and was informed there there was a minimum charge of €12 because the hotel takes a commission. My ride was very short and been only €4 on the meter. As a local, I know that I could have just hailed a taxi outside for the normal fare. Again, I was not informed of this extra cost in advance, which felt unreasonable.
If I had known about these hidden charges, I would not have agreed. Both incidents left me disappointed, as they undermined what could otherwise have been a very good stay.