I booked a 2 night business trip at this property. I was pleased with the price and most of the reviews were positive. One of the reviews noted that the road leading to the property was dangerous. It is a little nerve wracking but not unusual for a farm track. A man answered the door and let me in. He told me my room number and told me to let him know if I needed anything.
I worked late into the evening and didn't really pay much attention to the room until the following morning, when I decided to make myself some breakfast. On the wall next to the toaster, was a spider web, which contained a dead spider and a dead earwig. There were dead spiders and webs behind the bedside tables and down the side of the wardrobe. I packed my belongings and left that morning, booking an alternative hotel for my second night.
I contacted Hotels.com, who were very helpful and contacted the owner, who rudely told them that butterflies and spiders were just a part of nature. He then put the phone down on them. These webs all had dead spiders in, that did not crawl into my room overnight. I have kindly asked for a refund for the second night and so far, they have had no response.
I have stayed in many hotels and B & B's and have never had cause to complain. I have read a very rude response from this owner to a previous customer and suspect I may receive the same but was compelled to say something. These are not the standards that I would expect Hotels.com consider suitable.
