2/10 很差
2025 年 9 月 19 日
Absolutely Disgusting and Scam
If 0 was an option that is what they would receive. We arrived on 9/4. Our first room smelled of weed. It was so strong my daughter was getting a headache. We asked for a second room, this one smelled of mildew and the pull out bed was broken. While I went downstairs to discuss my husband saw 2 roaches in the room. The third room luckily didnt smell but the bed was broken.. At this point I was quite frustrated but tried to keep my cool. The gentleman told me he had one more room available and went to check the pull out bed. It worked and he left it open for me. Once I saw the bed I said absolutely not and asked for a refund. He offered me the refund and we left and booked another hotel. It has now been 2 weeks. I was told I would get my refund last Monday, as of today I did not receive it and reached out. I was told they forgot and would complete it now. Well my card was charged again! I reached out and they said that was the "process" so charge me again and then refund me that amount, but the original amount never refunded... I contacted my credit union and they agreed that this seemed like they were scamming me and immediately got involved. They have the excuse that they are remodeling, but it was just so nasty. I paid 60 dollars more for two nights and when to the Holiday inn down the street and it was well worth it.
Jessica
Jessica，2 晚家庭旅行
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