4/10 尚可
2025 年 9 月 7 日
For a family stay, expecting a comfortable experience, but unfortunately, we were left disappointed.
Firstly, we were not informed in advance that the main restaurant would be closed due to a wedding function. Only the bistro was available, and even that was partially closed off for the same event. This significantly disrupted our plans, especially since we had invited friends to join us for dinner before we arrived. We ended up having to stay in the room as there was no proper dining space or any area for the kids to relax or eat comfortably.
Upon arrival, the reception staff did not provide any information about the restaurant closure or the event. The check-in process felt rushed—payment was taken, but no hospitality or helpful details were shared. Later, we received a call from reception asking us to reduce noise in the room, but given there were no available family-friendly spaces elsewhere, we had no choice.
The room itself was below expectations: a bulb was fused, there were spider webs in the shower, and the room had clearly not been vacuumed properly. This added to the overall sense of neglect.
Most of the staff, particularly in the restaurant, lacked basic hospitality—no greetings or engagement. However, we would like to highlight and appreciate one staff member, Clogdya, who stood out with her kindness and attentiveness during breakfast. Despite the busy environment, she greeted us warmly and provided excellent service.
Overall
Bardwajsing
Bardwajsing，2 晚家庭旅行
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