可以免费取消我在棕榈湾酒店的预订并获得全额退款吗？

是的，棕榈湾酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

棕榈湾酒店有游泳池吗？

是的，有室外游泳池。住客可以在 07:00 至 21:00 期间使用游泳池。

棕榈湾酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在棕榈湾酒店办理入住和退房？

开始办理入住：14:00；停止办理入住：17:00。退房时间为 10:00。延迟退房需要支付 AUD 50.00 的费用（视客房供应情况而定）。提供快速退房和无接触办理退房服务。

在棕榈湾酒店及其附近有什么游览观光项目？

现场活动包括划皮艇、划船/划独木舟和钓鱼，您可以畅享其中。不妨到室外泳池游个泳，也可以使用此公寓酒店的其他服务设施，比如水滑梯和游乐厅/游戏室。棕榈湾酒店也拥有花园。

棕榈湾酒店配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括冰箱、厨具/餐具和茶具/咖啡用具。

棕榈湾酒店周边区域环境如何？

棕榈湾酒店就在艾兰诺拉的在水滨，仅需 1 分钟步行可至艾兰诺拉 The Pines 购物中心，19 分钟步行可至棕榈滩海盗宝藏岛游乐场。

黄金海岸棕榈湾酒店住宿优惠| Hotels.com 好订网

8/10 很好

2019 年 2 月 4 日

離巿區遠，交通不便，其他都很讚！

2 晚行程

Expedia真实住客点评

8/10 很好

2017 年 4 月 12 日

Very impressive, staff being very helpful and nice

Expedia真实住客点评

10/10 绝佳

2015 年 8 月 29 日

酒店环境好，室外游泳池，服务到位，超赞！

Hotels.com真实住客点评

10/10 绝佳

2011 年 11 月 27 日

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 27 日

Close to airport, easy walk to beach and handy shops next door!

Jacquelyn，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 11 日

Lisa，4 晚商务旅行

Hotels.com真实住客点评

8/10 很好

2025 年 4 月 29 日

Beck，5 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 4 月 27 日

Very dilapidated and dirty property. TV did not work and appropriate number of linens and towel were not provided for the third guest booked .

Hemadri，2 晚家庭旅行

Wotif真实住客点评

2/10 很差

2025 年 4 月 20 日

Chiranjit，2 晚行程

Expedia真实住客点评

8/10 很好

2025 年 4 月 15 日

It's a great place to stay. The location is fantastic: near the mall, near the bus stop, near the beach. And the pool was really nice also, the beds were comfortable, we really enjoyed it. The only negative was the tiny cockroaches we found every day in our room.

Amanda，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 14 日

The unit has a bungalow feel to it. Little kitchen so could cook. Short walking distance to several grocery stores and shopping mall which really helped. Close to bus route to take to the beach. A bit of a tropical feel around the area with the plants and flowers. I would stay there again.

Jacqueline，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 25 日

Lovely stay at a resort style accommodation. Room was furnished nicely. Next to shopping centre and transport.

Daniel，2 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 3 月 4 日

No indication on website that building is 2 story with no lift. Am partially disabled so can't use stairs very well and wasn't aware until arrival. Get a text to collect key on arrival from a locked box at reception (4 pm in the arvo). Below our room were picnic tables where a group of 5 loud middle aged guys were drinking heavily and smoking, even though there is no smoking on the property apart from the designated area away from the buildings. We got hold of the caretaker to request a room change, who walked right by the group on his way to our room and never said anything. There were no other rooms available and were told by the caretaker about not being able to traverse the stairs he said - oh well, you will just have to stay up here for the night and not go out. Which we did and had to put up with the 5 boisterous and inebriated men who had the 2 rooms beside us. One of which came to our room at 9 the next morning still drunk and with a can in his hand, knocked on the door and when opened said to my partner - what did you say? My partner said, what do you want? Reply was - I thought you were talking to me. We packed our stuff and went to reception to say we were finding alternative accommodation. No apology no offer of assistance and they still charged for the extra night.

Annette，2 晚浪漫旅行

Wotif真实住客点评

4/10 尚可

2025 年 2 月 11 日

Mahindan，3 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 2 月 1 日

Tim，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 1 月 30 日

Family stay Great location

Great location close to shopping centre. Clean rooms and great pool

Cassandra，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 1 月 22 日

It was easy walking distance from car to unit. It was a 2 min walk to the local shopping centre. I found the decor to be on trend and restful. I have previously stayed here at Bay of Palms.

Sue，2 晚行程

Wotif真实住客点评

6/10 好

2025 年 1 月 20 日

Juan，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 1 月 18 日

Beautiful quiet spot across from the lake. Friendly people.

Tara，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 1 月 12 日

Stay here regularly, great value for money and wonderful location.

Colin，2 晚家庭旅行

Wotif真实住客点评

4/10 尚可

2025 年 1 月 8 日

The unit does not have any aircon in the bedroom. No shampoos and room service. Only soaps were provided for three days. As per requirement, I also had to clean the dishes before checkout, which I never experienced at any other accommodation.

Mazed，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 1 月 5 日

The air con was great and it was located very close to the "The Pines" shopping centre - No need to drive.

Maria，4 晚家庭旅行

Wotif真实住客点评

8/10 很好

2025 年 1 月 5 日

Lovely property on the water with a beautiful view. Our room was an adjoining one and we could hear the people staying in the next room through the adjoining door which was a little annoying. Room had been cleaned but had hair and cobwebs on the floor in the bedroom near the bedside table.

Diane，2 晚浪漫旅行

Wotif真实住客点评

6/10 好

2024 年 12 月 31 日

Concetta，2 晚行程

Wotif真实住客点评

10/10 绝佳

2024 年 12 月 10 日

The unit was very clean and tidy.Plenty of hot water and the bed was comfortable.

Jeanette，2 晚浪漫旅行

Wotif真实住客点评

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