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Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Airport pick-up service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator

Why we love this property

Spa serenity
The full-service spa offers daily indulgence with hot stone, sports, and Thai massages. A world of relaxation awaits at this hotel.
Savor delicious cuisine
Foodies delight in the complimentary buffet breakfast at this hotel. The restaurant serves up tasty meals for a complete culinary experience.
Fireside comfort awaits
Sink into a cozy guestroom with a crackling fireplace. Savor drinks from the minibar and enjoy privacy with blackout drapes.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Designer toiletries
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Dong Xuan Market - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 40 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 23 min walk
  • Airport pick-up service

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪Trứng Đánh Kem Hàng Đào - ‬1 min walk

About this property

The West Hotel & Spa

When you stay at The West Hotel & Spa, you'll be in a fantastic location, just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the restaurant. Also, Hanoi Opera House and St. Joseph's Cathedral of Hanoi are just a 5-minute drive away. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Free daily reception

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Full-service spa
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Accessible airport shuttle
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 420000 per vehicle. Maximum occupancy 3

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Does The West Hotel & Spa offer free cancellation for a full refund?

Yes, The West Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The West Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at The West Hotel & Spa?

Sorry, there's no onsite parking at The West Hotel & Spa.

Is airport shuttle service offered by The West Hotel & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is VND 420000 per vehicle.

What are the check-in and check-out times at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The West Hotel & Spa and nearby?

The West Hotel & Spa has a spa.

Are there restaurants at or near The West Hotel & Spa?

Yes, there's an onsite restaurant.

What's the area around The West Hotel & Spa like?

The West Hotel & Spa is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 9 minutes' walk from St. Joseph's Cathedral of Hanoi.

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Reviews

Reviews

9.0

Wonderful

8.8

Cleanliness

8.6

Amenities

9.4

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities

What guests liked

  • Breakfast was consistently praised for its variety, delicious options, and excellent quality. (20 reviews)
  • The air conditioning system was excellent and provided a nice and cold temperature. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Breakfast
Room
Food
Market
Luggage
Shopping

Reviews

8/10 Very good

The staff are nice and friendly room is clean.
Terry, 2-night trip

10/10 Exceptional

It's a superb location and lovely staff. We would stay again!
Kathleen, 4-night trip

10/10 Exceptional

Very helpful staff, helping in adjusting to Vietnam
Girish, 1-night trip

10/10 Exceptional

Lovely Breakfast , comfy Bed , Friendly staff
David, 7-night trip

8/10 Very good

The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Darcey, 3-night trip

8/10 Very good

The location=excellent and the staff= exceptional

Great options for the breakfast
Heather, 2-night trip

10/10 Exceptional

Clean and soundproof room with a balcony to the street. Some days were the street closed for traffic and there was a night market. 5 minutes from the lake. The staff was fantastic and they spoke great English. The breakfast was delicious but I as a European I miss cheese. I stayed for 6 nights and will surely use this hotel again.
martin, 7-night trip

10/10 Exceptional

All I needed . Great location Front desk Leo was exceptionally helpful .
ruth, 4-night trip

10/10 Exceptional

Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
CAROL, 1-night trip

10/10 Exceptional

Great stay , helpful
Roger, 2-night trip

8/10 Very good

Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Mary, 5-night trip

10/10 Exceptional

Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!
Franklin, 2-night trip

10/10 Exceptional

Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people.
Craig, 2-night trip

10/10 Exceptional

Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi.
Tae, 4-night trip

8/10 Very good

Good location, friendly staff, clean room
TAICHI, 10-night trip

6/10 Good

This hotel is in the hart of all the shoping and food but it is noisy
Darla, 2-night trip

10/10 Exceptional

It's very close to the lake, the stores and the restaurants.
Catherine, 2-night trip

10/10 Exceptional

The staff are amazing!!!! Their service is 10 out of 10!
Barhana, 1-night trip

10/10 Exceptional

Staff is very friendly. Buffet breakfast good. Location very convenient.
Clara, 1-night trip

10/10 Exceptional

Great service, close to main attractions
oksana, 1-night trip

10/10 Exceptional

Central spot, double glazed windows kept the busy street noise away
Lance, 3-night trip

10/10 Exceptional

Amazing location amazing staff clean rooms, highly recommend
Haki, 1-night trip

8/10 Very good

T
Piotr, 3-night trip

10/10 Exceptional

Staff was very nice
Micah, 3-night trip

10/10 Exceptional

Staff was very helpful and friendly. They recommended local food spots to eat at and offered us an early check in
Ayla, 1-night trip