Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
No parking was available had to pay a lot more for parking at another hotel and walked the distance to get to room
william
william,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Casey
Casey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Quite Satisfied
I was quite pleased with the hotel, the room, and especially the location.
ALFRED
ALFRED,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 25 日
Donna
Donna,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 21 日
Nice little spot
Good location. Nice pool area and lobby. The room had everything we bedded, a comfy bed and good AC. A nice Reno has clearly been done. The bathroom could use some work (maybe door trim? And cleaning and dusting those corners). The halls could also use an update.
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Charles
Charles,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Chavis
Chavis,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 12 日
No more hawaiian welcome
This was my first visit since the new ownership and I am sorry to say I was hugely disappointed, gone was the wonderful warm Hawaiian welcome at reception replaced by a men in black service. The resort fee has nothing to offer and the rooms having the drawers taken out and replaced with plastic crates was just tacky