The hotel is absolutely beautiful. The lobby, our room, the bathroom - were artfully decorated. It is located a bit away from the busy town, which makes it a nice refuge from all the noise and activities in Hoi An. We were not as impressed with the staff at the hotel, however. The main manager was rude to us during check-in, and the rest of the staff were almost not present. We almost felt like we were intruding on them by staying there. The breakfast buffet was just OK - a lot of the food seemed like it was restaurant leftovers from the day before. Overall we had a nice stay and the hotel has lots of potential, but there are likely more friendly properties to choose from in Hoi An.