Subject: Request for Refund – Extremely Poor Experience at Holiday Inn
Dear Expedia Support Team,
I’ve been a loyal Expedia customer for a long time and have always had great experiences booking through your platform. However, my recent stay at the Holiday Inn was extremely disappointing and far below the standards I expect from hotels listed on Expedia.
The air conditioning in my room was not working at all, forcing me to open the window just to get some air. Unfortunately, the traffic noise outside was so loud that it made it almost impossible to rest. On top of that, there were no basic amenities such as body lotion or water provided. The washrooms were also not properly cleaned, which was very uncomfortable and unacceptable for a hotel stay.
Overall, this was a terrible experience, and it definitely did not match what was advertised.
I kindly request a refund for this stay, as the conditions were not suitable and did not provide the comfort expected.
Thank you for your attention. I hope Expedia can look into this matter and ensure better quality control for future .
Sincerely
Kulwinder