Beautiful & great service , room service food- bad
The hotel is wonderful, the service was exceptional, and the rooms were so relaxing. My only complaint was the room service food was not very good. Very hit or miss and limited menu options. 50/50 shot of decent food.
Courtney
Courtney,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
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Lucia
Lucia,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
The property could use some updating. bathroom shower floors the phone in the bedroom didn't work no ability to call out.the concierge Francine took two days become available. Also there was a small lizard in my room and they were unable to find it. Adrian mini bar rep was awesome and the maid made my stay in the room bearable. Amstar return to the airport was not what we expected we had to call several time to get pickup. Time share membership was high pressure although they gave you funny money to use in their hotel. all in all its not somewhere I would visit again.
Katie
Katie,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Awesome!
Rodolfo Gabriel
Rodolfo Gabriel,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Nicholas
Nicholas,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
David
David,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
The resort was beautiful and service was superb. Restaurants were all very delicious.
Leticia
Leticia,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
Great resort, but I would recommend to change the food menu more frequently.
Christine
Christine,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Excellent stay at Secrets Maroma. The staff at this resort is fantastic - friendly and attentive service. We never waited long for drinks, food was great and facilities are kept very clean. Highly recommend!
Rosiri
Rosiri,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Patricia
Patricia,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 2 日
After we complained about the noise and construction bothering us in our room they moved it to a different room that was better but could hear construction noises
The room that were assigned first did not have proper privacy locks as well
Otherwise it’s a great resort and exceptional food and hospitality
SATISH
SATISH,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 31 日
A beautiful property to celebrate our 10 year anniversary! Great restaurants, perfect soft sand beaches, fun entertainment. Highly recommend staying here for a special celebration!
Jenny
Jenny,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Staff were very nice and accommodating very clean and safe hotel beach was nice pool was nice as well swim out room was for to die for.
Valerie M
Valerie M,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Sidney
Sidney,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 27 日
Customer service was excellent. The property is average at best. The restaurants are just ok. The property itself is very big so it’s quite a trek to the main pool area and beach. They really try to keep the seaweed in check but don’t be fooled…. Its everywhere. Sorry but there’s no way this is a 9.6 resort. The biggest downside is upon arrival. They can call it what they want but there’s an aggressive push to get you to buy a timeshare. Call the pitch what you want but they are timeshares. All that being said, the customer service was top notch.
Terrance Jay
Terrance Jay,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 27 日
Alexander
Alexander,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 25 日
Brooke
Brooke,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Todo excelente
Diego
Diego,3 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 24 日
Jin
Jin,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Jessica
Jessica,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 21 日
The attention to every detail was superb.
Martin
Martin,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 20 日
The resort is absolutely incredible—easily one of the best we've experienced. From the delicious food and top-shelf drinks to the lively entertainment, everything exceeded expectations. The staff truly made the trip memorable—especially Andres at the swim-up bar, who brought great energy and kept things fun. He made hanging out at the bar a highlight of our stay.
My only critique would be the lack of drink service to the swim-up suites. Without waitstaff coming around, the convenience of the swim-up feature feels a bit wasted. If we return, we’ll likely skip the swim-up upgrade for that reason.
Jared Michael
Jared Michael,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 17 日
The best resort. Well it was out first and I know it’s gonna be hard since it was as 1000 out of a 10. I loved it