One staff during check in time, big queue and taking a while to get people checked in making the area very busy and loud when it is a small area anyway. No space to save bags. Rooms very noisy, tram running underground very loud rumbling all night and morning until they stopped. Lots of noise in the room as it faced The Cavern Quarter and we could hear the singers word for word in the pub down the road. Pillows no comfy. Rooms and corridors very dark and quite old fashioned. The heating did not work, the room was like an ice box all night it was horrible, we were shivering all night.
S
S,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 8 日
The food presentation was substandard eggs were like rubber balls. Scrambled eggs were lumpy they should be creamy and cooked slowly
The room was cold we asked for it to be refreshed and it wasn't. Reception staff were friendly and tried to help but the hotel itself had atmosphere
Roy
Roy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 8 日
Hotel room had no heating, absolutely freezing! Spoke to reception in the morning was told there was a problem with the room!! so they already new about it!!
John
John,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 8 日
The room was to noisy, the windows offered no protection from the busy road outside, this morning we were woken at 4am by a dustcart was collecting commercial waste from the shops and it made a right racket, the wash hand basin in our room didn’t have a plug, the breakfast offering is as poor as I’ve ever seen matched by the attitude of one of your leading staff members who when asked at 10.15am on Sunday if there was anymore beans said “ no the buffet closes in 15 minutes once it’s gone it’s gone “ You had a male member of staff on duty who went and got more beans, he was very helpful to several guests, sorry for the negative feedback but it’s my honest opinion
Derek
Derek,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Clean and spacious room. Friendly staff
Karen
Karen,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 5 日
The place looks absolutely superb. The character of the building, the thematic attention to detail and the lighting are all really special. We were offered a free upgrade to a suite - with a grand piano in the living room! Really special. I did occasionally feel it was a bit “style over substance” - the quality of things like the breakfast, the coffee and the bed’s comfort didn’t quite match the impressive cosmetics. The TV and room lighting was more complicated than necessary. A few little tweaks here and there would make this a mega stay.