Hands down the WORST hotel experience of my life! No breakfast provided, other than mini pre-packaged muffins and a pouch of hot chocolate, not even hot water, no coffee. If you want to exchange towels, you need to bring your dirty towels to the front desk between 7 am and 7 pm. If you need toilet paper, you need to go to the front desk to get yourself. Dirty, smelly, terrible customer service. And there seemed to be several strange people living in the hotel, and a crowd always smoking outside the front door. NEVER again will I step anywhere near that place, no matter how convenient it is to NRG>