Room didn't look anything like the pics. Bathroom had stains on the wall, light fixture hanging from wires, 1/8" layer of dust, missing toiletries. Food at Oceana was worst than cafeteria food. We had to leave the resort after checking in and go to another place. Still waiting for refund.
Kim
Kim,8 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 1 日
Pensé que estaria peor por las reseñas que lei y afortunadamente no fue tan malo, lo que si nada que ver con otros secrets a los que he ido, en general la relacion con el precio me parece incongruente, personal amable. Comida deficiente
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Sebastian
Sebastian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
Good service especially the concierge/bellman - he was helpful / friendly and professional
gary
gary,10 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
Rebekah
Rebekah,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
We had an amazing stay at Secrets Aura Cozumel. The property was beautiful and the staff were friendly and helpful. We especially loved breakfast at Bordeaux with Rony and Ricardo each morning, as well as lunches at the beach/pool with Miguel. The hydrotherapy at the spa was also wonderful. Overall, we had an incredible stay and we can’t wait to visit again very soon.
Cristi
Cristi,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Ramiro
Ramiro,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
Services des employés supérieurs
Restaurant Français excellente cuisine
Pierre
Pierre,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 4 日
There are many thing that need to be fix , for example
The water in the shower is not hot
The air conditioner has noise
The preferred club no is a preferred club, the room only was fix one time during day
The food is not special , not enough dish to choice
The drink is regular , preferred club not offer nothing to customers..
Aleida S
Aleida S,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 4 日
My wife and myself favorite resort. The Staff is amazing and welcoming!! Hope you get Sergio at Oceana's for breakfast and lunch!! We come 3-4 a year
Joseph
Joseph,3 晚浪漫旅行
Orbitz真实住客点评
8/10 很好
2025 年 6 月 2 日
Todo muy bien excepto el servicio de ama de llaves de la habitación que no nos proporciono ni pantuflas ni repelente. Lo pedimos y nunca lo llevo...fuera de eso el servicio del hotel en general muy bueno
Rocio
Rocio,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 2 日
The staff was awesome. Very nice and helpful. The food was “meh”. The pools probably could use some cleaning. Had a great time with friends.
Julie
Julie,6 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Stephen Elijah
Stephen Elijah,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Michelle Johanna
Michelle Johanna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
Jeremy
Jeremy,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 31 日
Great location, in need of a little TLC.
Hotel location is amazing, food is great also. Massive lack of information provided upon check in with regards to bars and restaurants, the app is out of date and opening times of places doesn’t match reality. Room as lovely but bathrooms are dated. Pools need touching up, just the small details let this place down.
kevin
kevin,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
James
James,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 29 日
Very disappointed in the buffets they seem impossible to find the restaurant food was great, but there’s no menus everything you had to scan with your phone. Had to run back to room to get my phone. No maps were handed out …no discussion about the proprty or activities everything had to be scanned. Not as described on Expedia.
Mary
Mary,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 29 日
john
john,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 29 日
Staff was excellent but the ammenities need to be updated. Many rooms had plumbing problems including mine but the mgt made accomodations for me quickly. Great being an adults only resort paired with being able ot go to the other two adjoining resorts to eat and explore. All in all is was a good stay but some updating needs to be done to get this resort up to par.
Scott
Scott,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 29 日
John
John,6 晚行程
Travelocity真实住客点评
6/10 好
2025 年 5 月 29 日
No dinning inside everything is outside. Buffet is really far from hotel.
John
John,6 晚浪漫旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Secrets Aura Cozumel was the perfect romantic escape. The Preferred Club Junior Suite Ocean Front Plunge Pool King was absolutely worth it—waking up to panoramic ocean views and having our own private plunge pool just steps from the beach was unreal. The romantic dinner on the pier was the highlight of the trip—beautifully set, incredibly peaceful, and the service was flawless. Throughout the entire resort, the staff was consistently warm, friendly, and attentive, making us feel genuinely welcome from the moment we arrived. Highly recommend for anyone looking for a relaxing, adults-only getaway with unforgettable moments.
Robert
Robert,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Staff was very friendly and helpful.Very clean facilities, always something to do, I will definitely go back to Secrets