To begin this is our 6th stay at this hotel and our last. Although the front desk made it right, we were initially put in a room that was well under expectations. The elevator was down when we arrived so we had to carry all our things up- luckily to the 2nd floor. Aside from the floor not being swept, the dresser was pulled out from the wall, the microwave was missing, and the tvs did not work or have remotes. We spoke with front desk and the man was going to get us remotes, but only after my wife asked for another room, they were going to make us stay in squalor. The couch was filthy. There was a used lotion bottle in the floor and pee in the commode. We had to pack up all our stuff again to move to another room which was actually clean and liveable. A couple nights later, after Thanksgiving, we went out, it was very cold, and our room key would not work. So we had to wait with our pizza to have that situation handled. I am glad they made it right, but, you can do better. YOU MUST DO BETTER! Regardless, we won't be coming back.
