Excellent facilities overall. Very interesting mix of old and modern. Beautifully restored.
A couple of inconsistencies:
1) the room had Nespresso coffee pods without the machine and a boiler for water without instant coffee. After several attempts at getting coffee, they retrieved the pods and brought instant coffee.
2) WiFi is unstable in certain rooms.
Enrique
Enrique,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
The staff were all extemely polite spotless room
Laura
Laura,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Werner
Werner,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
The room was lovely and clean and the spa was brilliant!
Amy
Amy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Andrew
Andrew,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Really nice clean well located hotel
Steven
Steven,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 19 日
Greit nok
Vidar B
Vidar B,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Katharina
Katharina,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 17 日
Tommy
Tommy,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Kenneth
Kenneth,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 26 日
Anna
Anna,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 25 日
Anita
Anita,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 21 日
Mixed bag
The Reception area and spa were great but the rooms not so much. We asked to change rooms as our first room looked out on to a brick wall only a few feet away. The second room was better but so dark. The lighting was very bad. The housekeeper had to use the torch on her phone to see the floor. There was only one pillow each and that was thin and empty. Nowhere to hang towels. It was, however, very clean and a good size. The hotel itself is very well located in the square. The staff were friendly, especially the young chap on reception and the breakfast staff. Overall it was fine but not the “amazing” hotel it purports to be.
Elisabeth
Elisabeth,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Ideas from an Americao
The chair and bed are low. Could have some type of creamer. While I appreciate the nespresso instant coffee would be good. Put Electrical outlets by bed and existing ones higher along the wall.
karen
karen,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Everything exceeded expectations.
Had a fantastic stay in Krakow.
Julie
Julie,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Schönes Hotel in Seitenstraße aber nur 2 Minuten vom histologischen Zentrum entfernt. Tolles Frühstück !
Monika
Monika,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Great location more or less right on main square. Pool sauna etc stunning. All staff friendly and hotel oozed quality
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Pauline
Pauline,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 7 日
Nice hotel, not sure worth the money.
Avoid staying in a room on 5th floor, it’s under the roof bar- hear chairs tables scraping late into night and early morning if the are prepared for events.
Restaurant/ communal areas lack any atmosphere/ not just lack of people but think how space is used.
Breakfast very basic / poor service. Especially bad experience if there is an event in hotel and breakfast place taken up by them. Avoid paying the super high charge use the nice cafe right next door with a great choice of food and different coffees.
Gym made up mainly of cardio machines/ no benches / weight machines and situated right in middle of spa.
Plus side, staff really friendly/ lots of students that do best they can.
Pool lovely as is sauna/ steam area
Food in main fine dining restaurant was really good, shame that we were the only ones there.
Excellent location - right in square / although does mean there is a lot of noise at night.
Nicola
Nicola,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Bartosz
Bartosz,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Great hotel
Edward
Edward,2 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 8 月 31 日
GPS routed incorrectly and staff when beyond to help. Much appreciated. 5* rating all around.
Daniel
Daniel,1 晚浪漫旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Great Stay! Mid-evil feel
Great spot with a lot of charm. The place gives a mid-evil feel and is worth the price. I recommend.