The place has a lot of character and charm. It’s a great location right on the Main Street. Plenty of shopping and food near by. The markets are right there too and that makes it inviting. What I had a problem with was the maintenance of the rooms. The bathroom was clean but needs some safety bars in the shower. The tub is high and when you shower water gets on the floor. There is only one shower door so it doesn’t contain the water so it all goes on the floor. The window in the bathroom does not open correctly and it needs a new towel rack for the hand towel. I did ask for extra pillows at the desk and had to repeat my request a few hours later when it was not done. One disturbing thing was when my wife and I were taking a late afternoon nap a staff member entered our room without knocking. They opened the door and I assume when they saw us they closed the door. I heard the door open and looked just as they closed it. When I got up no one was there. I don’t think I would stay here again. It’s a good price and it’s ok but it needs so worth it.
Geoffrey
Geoffrey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 3 日
The history of the hotel and the perfect location in the old town.
Gregory
Gregory,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Lovely hotel full of charm! Excellent service! Available coffee and tea station 24/7. Amazing staff, very friendly and so willing to help with anything! Would stay here again for sure☺️
Robyn
Robyn,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Didn’t park, didn’t have breakfast
Angela
Angela,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 27 日
위치 좋고 직원들도 친절했음
하지만 너무 추움.. 객실내에서 와이파이 잘 안터짐
HEEYEON
HEEYEON,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 21 日
Amazing location, undergoing renovations.
The location of Hotel Zum Ritter was amazing, the very best in old town Heidelberg!! The price was also good so we were able to look past the shortcomings because it was undergoing renovations and was still not 100% in their accommodations. Staff was minimal but the staff who were there were great. Room could have been cleaner and better prepared for our arrival (hair on the bathroom floor and an empty tissue box). Overall, a very good experience for us though!
Stephen
Stephen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Walking distance to everything
Great hotel located in the heart of Heidelberg. Walking distance to restaurants, shopping, and historic sites. Highly recommended.
Joseph
Joseph,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Edrees
Edrees,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 15 日
Steffen
Steffen,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 10 日
Das Hotel ist durch seine gediegene historische Fassade und Einrichtung schon etwas besonderes. Hier und da müsste Hand angelegt werden. Das Restaurant und die Hotelbar gibt es nicht mehr. Also eher ein Hotel Garni. Drumherum bekommt man aber mehr als genug. Der Fahrstuhl an der Lobby war während unserer drei Nächte defekt. Der zweite Fahrstuhl war nur umständlich zu erreichen. Das Frühstück war das Geld nicht wert. Bäckereien gibt es in der näheren Umgebung.
Dieter
Dieter,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 10 日
In heart of old Heidelberg. Walk to everything. Excellent service, old traditional setting. Going back in time, but with modern accommodations.
Leo
Leo,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 8 日
Pros: charming historic building, room was comfortable; good breakfast.
Cons: 3 bottles of liquid soap in room - 2 empty 1 with small amount which ran out the next day. No housekeeping on 2nd day. It took 4 ( four!) requests over several hours to get a bottle of soap handed to me. Towels were finally delivered at end of day ( used towels not removed). The desk clerk was very rude - he was apparently very put out that I was asking for basic items. There was no hairdryer in room and internet was very irregular.
Our stay here was nice. Location was great. Central to all our activities. Staff was friendly
Erin
Erin,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 4 日
Old established hotel in great location. The small lift was not working on the Sunday when we arrived so we had to carry our bags up several flights of stairs. This outage was not mentioned at check in
Duncan
Duncan,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 4 日
Jay
Jay,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 3 日
Der Zustand der Zimmer war altbacken nicht ganz so modern aber dennoch gemütlich , sauber und komfortabel.
Dirk
Dirk,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 27 日
The property lived up to our memories of our first stay there in 1981. However there was no provision or information about parking, the restaurant was closed and the morning we left they didn't provide breakfast.