Do not book this place. Xeliter Cana Rock in Punta Cana was advertised as a luxury condo, but it was a total disappointment. When we arrived, the electricity was off, no one was there to greet us, and we had to figure out the circuit breaker ourselves. There was no Wi-Fi until hours later. We were promised beach access, but didn’t get the passes until the day before checkout—and weren’t told the beach closed at 6pm. We got there at 5:30 and were denied entry.
The penthouse suite was dirty, with animal feces on the balcony, dirty laundry in the bathroom and washer, no bottled water (despite undrinkable tap water), and no dish soap. The hot tub didn’t heat up, and the showers had no hot water. They told us this was “normal” yet it could be fixed but never sent anyone to fix it. The pool connected to our suite was dirty, yellow and under construction, so we had to walk across the complex to use another one.
On top of all that, they charged us an extra 20 dollars day for electricity—never disclosed until after we booked. Their 70 dollar shuttle was also a scam, since Uber was only 35 dollars. No front desk, no accountability, no compensation. This place is cheap for a reason, and the management doesn’t care about guest experience. Save your money and stay at an actual resort. This was false advertising and a complete scam.
